Ten days ago we moved to a new house and a new state. We planned to buy some of the accessories after moving in. It was also better to buy some things new rather than pay to haul them 1400 miles. Some of this went rather smooth, but, there are a lot of clueless idiots that manage to get jobs working with the public.
The good news, I was able to buy a refrigerator, washer, dryer from an appliance dealer that I never met. I got house insurance and car insurance from an agent I never met. The builder did an excellent job and everything was as it should be.
We used PODS to move our belongings, two 16 footers. They never put the final pickup in the system. Three calls and they did nothing to make up the time lost. Actually, sort of arrogant. it will get there when we say, not our problem.
Then you have the other side of things. Like Lowe's. We went to the store and saw a patio set we liked. We took the information and continued to look at a couple of other places and decided to go with the one from Lowe's so I ordered it on line for delivery. When the order was placed, it showed the table for delivery, the chairs to be picked up at the store. One phone call and one email got that fixed. Then I got an email showing the delivering carrier had the old phone number. I emailed and they corrected and thanked me but never passed it on to the driver. On delivery day they could not find the street (new, not on maps) and the phone did not work. Called when nothing showed, and was told next day, but it took three calls and four people to get that. Waited and nothing so I called again and was told Jan 10. Called one person and cancelled. Meantime i called another number from the website and got an intelligent sounding person. She did some checking and asked if I cancelled. I told her yes, not waiting until Jan 10 but will take delivery tomorrow. She was able to do Saturday. Total time about 90 minutes and at least 6 calls. Everything was press 1, then press 3, then press 1, then press your head up your ass because we're busy.
Tried to get information on my wife's prescription insurance. Could not find her card as we've not needed it for the past 10 years. 45 minutes on the phone to change our address and still could not get the information needed. Called the previous pharmacy and got it in 1 minute.
The few businesses that actually answer the phone with a real person will be my priority to work with.
Oh, lots of stuff from Amazon and they have not missed yet!