I have been placing orders with Lee Valley by phone, by web and never had a
problem. They have been great. They even replace one of the item I order by
mistake ,(when I was at fault)
Lee Valley is always my top choice., in woodworking supply.
A lot of people have taken you to task because you posted something against
LV. Personally, I think it's a good thing. No-one should be made to feel
intimidated to post their experiences, good or bad. Most of us who've dealt
with LV know this is likely to be an aberration and fixed fairly quickly,
the company is simply the best out there. Being the best, it doesn't
necessarily follow that they're perfect; as I am sure Robin Lee would agree.
A hallmark of a great company is not in never making a mistake, it lies in
how it handles the situation after the inevitable mistakes are made. LV are
a great company, give them a little time.
PS I have ordered some items from here in Australia and received them in
good time and condition, better, in fact, than some local companies manage.
It's a good thing that they took him to task or it's a good thing that
he posted his gripe? 6 demerits and a "Bailiff..." for lack of
See how grammar counts, even here on the lowly Wreck, boys and girls?
Inside every older person is a younger person wondering WTF happened.
http://diversify.com Website Application Programming
Sorry you had a problem with your order...I've located it on our system, and
Order placed Sept 4th
Order shipped Sept 5th
Order delivered Sept 11th - "signed for at front door 10:38AM" according to
Normally, when an order is placed by phone, we give the shipping information
(when we will ship, and about how long it will take) - there is not usually
any further contact than that...
Certainly, we'll take the parcel back, and refund your money, including
original shipping, and return postage.
Lee Valley Tools Ltd.
To Robin Lee:
I just looked on my front porch for the order package. It was just outside the
FedEx has a bad habit of leaving packages there with no notification to anyone
home. It is for certain that no person in my house signed for it. Who signed for
package? I think FedEx falsified that matter. Since I now have the unopened
I will take it to FedEx and refuse delivery. It should then be returned to Lee
for refund credit to my account.
I apologize to Lee Valley and to all on this board for the whoop la I caused over
this matter. The blame goes to FedEx alone.
Robin Lee wrote:
What's with the attitude?
FWIW I think Charlie is right and Hoyt acted inappropriately.
Businesses depend on their good reputation and the goodwill of their
customers. To trash a company without foundation is as wrong as it is
to damage the reputation of any person. When done on a public forum
and, more specifically, a public forum devoted to the discussion of
the area of business that the company is in, the offence is even
As to the alleged perfection of Mr. Self: If I were to look back over
the many years that Charlie has participated in this group, I would
find him to be perfectly within his rights to tell you to go to hell.
Charlie has always taken the time to help out Wreckers of all levels
of competence and to do so with wit and style. He is knowledgeable
and shares his knowledge willingly.
Looking back over your contributions for the nine months that you've
been hanging around here, I wonder if you could say the same about
Tom Watson - Woodworker
Gulph Mills, Pennsylvania
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