Dissatisfied with Lee Valley order

To Robin Lee:

I just looked on my front porch for the order package. It was just outside the door. FedEx has a bad habit of leaving packages there with no notification to anyone in my home. It is for certain that no person in my house signed for it. Who signed for the package? I think FedEx falsified that matter. Since I now have the unopened package, I will take it to FedEx and refuse delivery. It should then be returned to Lee Valley for refund credit to my account.

I apologize to Lee Valley and to all on this board for the whoop la I caused over this matter. The blame goes to FedEx alone.

Sincerely, Hoyt Weathers

Rob> Hoyt -

On Mon, 15 Sep 2003 07:21:50 GMT, "Groggy" pixelated:

It's a good thing that they took him to task or it's a good thing that he posted his gripe? 6 demerits and a "Bailiff..." for lack of clarity, sir.

See how grammar counts, even here on the lowly Wreck, boys and girls?

- Inside every older person is a younger person wondering WTF happened. ---

Yeah, we know Charlie, you're perfect and you're willing to admit it.

Upscale responds:

I would, except that he apologized and then said it was all FedEx's fault.

Sheest.

Charlie Self

"Integrity without knowledge is weak and useless, and knowledge without integrity is dangerous and dreadful." Samuel Johnson

Hoyt -- good to see your apology. Many folks aren't big enough to do that.

And you're right, FedEx *does* falsify delivery signatures, at least some of the time. I had an example recently; a package worth several hundred dollars was left in the driveway. The tracking information shows that it was signed for by "F. Rontdoor" !!

Hoyt:

If as you say FedEx has a "habit" of leaving packages outside of your door, it seems that you should develop the habit of checking there before leveling a complaint as you have here. My 2 cents.

Paul

As I said Charlie. You're perfect. It's categorically *impossible* for you to make a mistake like that or of any type. Must be nice (and damned boring) to be you, being perfect *all* the time. Can I come and worship at your feet and learn how to be bored like you too? Please? Pretty please? :)

Did you read the rest of the message? It's quite clear if you continue reading.

See how common sense counts, even here on the lowly Wreck, boys and girls?

Well good for you to acknowledge what really happened here Hoyt. I suspected that we would never hear from you again after your first post. BUT, since you were totally aware that FedEX has a bad habit of leaving packages just outside your door with no notification to anyone, whose fault was it that some one did not check to see if this had happened again? When I have this type of problem I Always consider what I could have done wrong first and then find out what really happened.

Anyway, perhaps your future posts will be better received and enjoyed by the group.

I get stuff from FedEx and UPS all the time like that. I consider it a good thing that they leave it because it saves me the hassle of having to go to their depot to pick it up. Just tell the shipper to request "signature required" service and they won't leave stuff unattended anymore.

You're still looking for somebody to blame. Get a life.

Upscale blathers:

I don't recall stating a thing about either perfection or being bored, two categories I've never even aspired to.

But, then, I don't use a handle like "Upscale" to hide my real name while attempting, and failing, sarcasm.

Charlie Self

"Integrity without knowledge is weak and useless, and knowledge without integrity is dangerous and dreadful." Samuel Johnson

Leon responds:

Watch your butt, Leon. Ol' Upscale is going to let you know you are perfectly bored.

Charlie Self

"Integrity without knowledge is weak and useless, and knowledge without integrity is dangerous and dreadful." Samuel Johnson

I drilled a hole once that I thought was perfectly bored. Now all I want is the perfect board. :)

I hope they don't do this with "signature required" shipments.

The thing that really irritated me, though, was that I was home at the time. The guy didn't even bother to ring the doorbell.

-- Regards, Doug Miller (alphageek-at-milmac-dot-com)

This is an easy problem to solve. FedEx had a database for each delivery point they have used. In my case, the driver can look at his board and see where the package is to be left if no one is home. They have not missed yet since this started about a year ago. Call them or tell the drive next time you get a delivery. Then all you have to do is check that spot every day if you are expecting a delivery. Ed

I've ordered a lot of things from tool companies, including Lee Valley. I very much doubt if I'm the only one who has had at least four times as much trouble from the shipper as I've ever had from the supplier.

OTOH - I'm getting a bit sick of Axminster's hit-rate for mis-picking from the warehouse.

Andy Dingley notes:

Don't know how it works on your side of the pond, but I've been very, very fortunate here. My deliveries from every company I've used that sells woodworking supplies have been on time, and usually contain everything in a single package. that includes Lee Valley, Woodworker's Supply, Rockler, Cherry Tree, Woodcraft, and several others to whom I offer an apology for leaving them out. And I don't believe it's because they know I write about woodworking, because orders go through an entirely different set-up, where it would be unusual for any name recognition to occur.

I've seen several of these order groups, and customer service groups, in action, and the dedication of the staffers in the top companies is incredible. These are far from the highest paid employees in any of the companies, often probably nearer the lowest (along with some of the pickers and packers in the warehouses), but on the whole they are the hardest working, the most cheerful and often the most competent.

Their bosses may or may not appreciate their efforts, but they certainly should.

Charlie Self

"Integrity without knowledge is weak and useless, and knowledge without integrity is dangerous and dreadful." Samuel Johnson

Joe Shmoe responds:

Yeah, but like most of us, you'll settle. If you don't believe that, look straight down after you pass 60. :)

Charlie Self

"Integrity without knowledge is weak and useless, and knowledge without integrity is dangerous and dreadful." Samuel Johnson