I recently ordered some tools and supplies from Lee Valley in Canada by air mail. Two items ($ 50 worth) were missing on arrival. After an exchange of e-mails, the items were shipped by UPS express service at the company's expense - to France !
What I find remarkable is that there was no trouble whatsoever: the people in that firm don't assume you're trying to rip them off, don't demand endless proof of your statements, don't argue over who is responsible etc. They dealt with the issue the best and easiest way for me, not the cheapest for them. I'd heard the company's service being commended in the past, and can strongly support the praise it gets. It's especially reassuring when dealing from overseas to know that problems if any are going to be settled in a civilised way.
Only one P in my real address/ Un seul P dans ma véritable adresse