Recently, I ordered a few items from Lee Valley, and when I received the order, I found they had sent me the wrong clamps for the dust collection hose I ordered. I e-mailed their customer service that night and here is the reply I received the next morning:
<"We are sorry to hear about the problem that you have encountered with the clamps and the hose being in opposite directions in your order. I have the hose (03J6506) and the Clamp (03J6606) at my desk and have confirmed the problem. I am sending you two Clockwise Clamps (CW), 03J6706 which I have confirmed work with the Hose 03J6506. They will leave our warehouse Monday and you should receive them within 2 to 3 business days. We are also sending this information to our Quality Assurance Department to look into."
Internet Customer Services Representative>
I received the replacement clamps today (Wed) as promised. Now thats what I call great customer service!