Another Kudos to Lee Valley

Great company to buy from. Stories like this are the norm, rather than the exception, for Lee Valley.

I recently needed to cancel a portion of an order. I called, but they were closed. They said to leave a message, which I did.

Lo, and behold, the item in my order was correctly cancelled.

I am not accustomed to having messages actually listened to by a human.

I agree. It doesn't get much better.

Well, your experience with Lee Valley is the complete opposite of mine with Kitchen Universe, which I strongly recommend that no one buy anything from. I mistakenly ordered the wrong knife, and 10 minutes after I got an order confirmation from them, when I realized the item was wrong, I emailed them to cancel the order. Did they respond? No. Nor did they answer the phone, where I left two messages. They went right ahead and shipped this knife with the comforting message "once the order has shipped, it cannot be canceled." I was furious and am now battling this out through the credit card company (I sent back the package unopened).

I recieved a gift of a small set of their in-house screwdrivers, magnetic tips and polished wood handles. My only complaint is that they are so darned good looking, I rarely will use them for any practical purpose.