Hiya Folks, I purchased a number of tenon cutters from Lee Valley back in Nov. 2002. Well for whatever reason, I never had a need for the 2" version until the other night. As it turns out, it had a mfg defect in it which prevented it from cutting smoothly. I shot Lee Valley a note just to let them know and whether there was something I could do to fix it. I got an email today saying they're sending me a new one. Great customer service! Cheers, cc
Great company to buy from. Stories like this are the norm, rather than the exception, for Lee Valley.
I recently needed to cancel a portion of an order. I called, but they were closed. They said to leave a message, which I did.
Lo, and behold, the item in my order was correctly cancelled.
I am not accustomed to having messages actually listened to by a human.
I agree. It doesn't get much better.
Well, your experience with Lee Valley is the complete opposite of mine with Kitchen Universe, which I strongly recommend that no one buy anything from. I mistakenly ordered the wrong knife, and 10 minutes after I got an order confirmation from them, when I realized the item was wrong, I emailed them to cancel the order. Did they respond? No. Nor did they answer the phone, where I left two messages. They went right ahead and shipped this knife with the comforting message "once the order has shipped, it cannot be canceled." I was furious and am now battling this out through the credit card company (I sent back the package unopened).
I recieved a gift of a small set of their in-house screwdrivers, magnetic tips and polished wood handles. My only complaint is that they are so darned good looking, I rarely will use them for any practical purpose.
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