I'm an ever-present lurker, rare poster. Just wanted to send kudos to
Robin Lee and the changes made at Lee Valley Calgary. The new
computer-based ordering system is excellent!
- No more leafing through catalogs (although that has its own
particular pleasure, it's something best left for dreaming / planning
time at home)
- The screen interface is almost exactly the same as the Lee Valley
website - instant familiarity.
- No more mis-written or mis-read orders in smudged pencil
- Printed orders are crisp, clear, and in large print format.
- A final visual check (from the picture on the screen) that what you
have ordered is the right tool for the job.
- A privacy mat. Step off the mat, away from the computer, and the
system logs you out. It means no-one is getting my personal information
or somehow ordering on my dime.
All told, I'm very impressed. I'm not sure if the system is being used
at the other stores, but thought I'd share my experience.
I've also heard that central office is considering a bike rack for
outside the store, a move I'd strongly encourage - the more people we
can get to use non-gasoline powered transportation, the better.
Thanks for the comments - we have rolled it out in all stores by now....
Security mats were backordered for awhile - so most stores only had 1
station initially - all should have 4-8 by now...
It's our plan (in the new year) to expose store inventories to the main
website - so you can see what's in stock at a store (and order it, if you
like) - before going there....but still have a few procedures to work out
We have a really good group in the IT area....!
Problem: I normally fill out my order at home as I am browsing the
catalogues then go to the store. Hope I don't then have to go through the
whole procedure again just to enter it in the stores computer. I also
sometimes add items as I walk around the store, the computer process will
take that away.
If you're logged in (registered) at home - and log-in register in the store
when you come in - we retreive your cart/wishlist locally (wiping it
locally, when you step off the mat)...and you can still write on the printed
sales slip too....
Use of the order stations isn't (and won't ever be) mandatory.... it's just
an aid for those who prefer to search/browse using the website.
We're happy to serve you anyway you want.... it's all a plot to keep you
Heh. No problem there.
Saw your both at the PDX WW show. It was nice to get to see some tools
in person that I'd only been to look at via catalog or web. (Nice booth,
and your staff were very friendly)
I can only imagine how much of my money you would be raking in if you
had a store closer than Vancouver.
BTW ... there were a *lot* of folks at the show toting around LV sacks.
We have a considerable Canadian population that lives here in Florida. Both
retired year-round residents and 'snowbirds.' (snowbirds travel South in
the winter and return home in the spring; but you knew that.)
If you opened a Lee Valley store here in Jacksonville, Florida, you could
serve many of your friends that grace our fair city.
Another benefit of a Florida store could enhance your employee incentives.
I'm sure you, like many employers, give performance rewards of some sort for
exceptional or extraordinary customer service. You could add a new 'working
award' to your list. An expense paid winter tour working in a Florida
store. This award would appeal to all employees; all except the most ardent
skier or snowmobiler.
Note: This sort of musing happens everytime I open your catalog. Well,
back to the gar-shop.
I've never learned anything from someone who agreed with me.
At the risk of offending 1/2 the group, I've gotta list a couple of (very
minor) gripes. The first is that it would be nice if there were a search
edit field right on the front page, or even as part of the navigation stuff
down the left hand side.
Secondly, adding an item to a wishlist (or even the shopping cart) seems
like it has too many steps, though I do like that it happens in a pop-up
window. Maybe this is related to Amazon's patent?
Lastly, any plans for a store in or around NH :) ? Slim picking around here
since Woodworker's Warehouse went out of business.
-John in NH
The "item search" thing is on the nav bar. That said, it might be
faster if you could actually enter the search term right on the front
page though. Alternately, you could just bookmark the search page...
If you have an "add to cart" button that doesn't pop up a window, how
would you specify more than one of an item? I suppose you could either
have a second button that would give the popup window, or else just
defer specifying the quantity at the end.
I also like the idea of being able to add something to the wishlist
separately from the cart.
The only problem I see is that you might end up with too many buttons
beside each item (add to cart, add multiple to cart, add to wishlist,
add multiple to wishlist). Not sure how to solve that issue.
I second the need to move the search from a three step process to a box
on the main page when you bring it up.
Also you need an add to wishlist on the buy it page instead of always
having to move it later...
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