I stopped at a yard sale today and lucked into a Lee Valley 17" rotary lawn mower with grass catcher attachment for $10 CAD (retail nearly $200 CAD, gloat, gloat).
Emailed Lee Valley to ask about acquiring the parts list and maintenance manual for the beast at 11:37 am.
Received a nice note from one Linda Macpherson, "Internet Customer Service Representative" at 12:15 pm with jpegs of the manual attached.
38 minute response time = Just simply fantastic customer service.djb