I stopped at a yard sale today and lucked into a Lee Valley 17" rotary lawn mower with grass catcher attachment for $10 CAD (retail nearly $200 CAD, gloat, gloat).
Emailed Lee Valley to ask about acquiring the parts list and maintenance manual for the beast at 11:37 am.
Received a nice note from one Linda Macpherson, "Internet Customer Service Representative" at 12:15 pm with jpegs of the manual attached.
38 minute response time = Just simply fantastic customer service.djb
Nice Gloat :) Although the service from lee Valley almost always earns themselves a gloat! Great company.
-- Regards,
Dean Bielanowski Editor, Online Tool Reviews
- Robert Sorby Woodturning Chisels
- Kwikstand Portable Table Saw Stand
- Woodworking Techniques & Projects
- Kreg Right Angle Clamp
- Bosch 3912 (GCM12) 12" Compound Miter Saw
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Nice gloat ... is the correct response "you sucketh?" ;-)
I had a similar experience last week, when I wrote asking a question about the teeth on one of their handsaws. I got a knowledgeable reply within 45 minutes.
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