Well it did happen (as per both HF and UPS).
My only issue is with the strength of HF customer service not the legal
responsibility of who is at fault (obviously UPS). I am used to online
discounters in other areas (e.g., Amazon, Dell, Newegg) going beyond
strictly legal minimums to help their customers. The question is how
good a customer service experience is HF creating and whether the
deficiencies are worth it given the "discounted" pricing...
Unfortunately, that might not be true anymore. My package UPS
tracking shows arrival at some faraway state and the delivery date
is tomorrow. That happened with my last UPS delivery also. Customer
service said that is normal.
Not all online stores are the same. Since you depend on delivery and
not just picking the item off of the shelf, delivery is critical.
Place more emphasis on familiarity with the online store,
specifically shipping, and a little less on the price. Better luck
I don't see Amazon or Dell (never bought anything from or even know
what Newegg might be) to be bottom feeder discounters like I percieve
Harbor Freight. In fact I seldom see Amazon being more that a percent
or two below local sellers and lots of folks significantly undersell
Dell. Therefore to me comparing the customer service levels of higher
priced sellers like Dell to low price sellers like HF is less than
Newegg is a low price computer & consumer electronics vendor with a
stellar reputation for customer service.
I regularly find that sale prices at Amazon and Dell are the same or
better than the lowest priced (non-gray market) competitor. For Dell,
there are 10-25% off sales nearly every day.
On Thu, 13 Jan 2005 00:03:06 GMT, firstname.lastname@example.org wrote:
Correction. Check pricewatch.com Newegg has good prices but they are
higher than most of their on-line competitors. They also have MUCH better
service than many of the others and they are well worth every penny they
charge, but they are not in the "harbor Freight" category pricewise.
Check resellerratings.com and you will see the difference.
Obviously you must already have the tracking #, otherwise UPS couldn't tell
you anything. But, you didn't mention you have the tracking #, if you don't
have it, you are being misinformed. Since the package value was over the
initial $100 insurance provided by UPS on all packages, HF should have
insured it for the value. I can't imagine even HF sending items that had to
have additional insurance, without a signature confirmation/acceptance.
Something just doesn't sound right about your experience.
Same here. It has happened too many times to me. I've long since given up on
UPS, even for my business. All of my suppliers are told not to ship via UPS,
and any outgoing deliveries are sent via other couriers.
I am GLAD they leave the packages on my porch! You know how much of a pain
in the ass it is to come home and find a slip telling you that "We attempted
to make a delivery" and then you have to haul ass 30 minutes away to try and
pick up the package before the place closes?
I 2nd & 3rd that. They opened here a while back, and I'd been avoiding going
there, 'cause I knew most (probably all) of their stuff is cheap import crap.
Finally couldn't resist, and bought a muffler pipe expander. It was
a only $15, and figured I'd try 'em, and hey, if it worked only once, I'd
win. Stripped the treads on it the very 1st time I tried to use it.
And I was using only hand tools, and was heating the pipe to a cherry red
before trying to expand it and before inserting the expander. Repaired
it by using a long grade 5 bolt & nut. The original compression bolt was
made from very soft metal. Should take the whole damn thing back, but I
won't bother for $15. Another thing I will not take back is myself.
Won't go there again, I hope.
I M...U...S...T R...E...S...I...S...T, M....U...S...T RESIST!
There is some pure junk on their shelves, that's for sure. On the other
hand, I've bought some stuff there that was a really good buy. Bulk nylon
rope - can't beat the price. I bought 600 feet for $9.00. Body tools - I
bought a slap spoon there for under $10 and have used the hell out of it.
Air hose - I bought 3/8 Goodyear hose there for 1/2 the price of places
around here. Works just like a decent air hose should. Grinder wheels,
wire wheels, cutoff wheels - all a fraction of the price other places and
they are perfectly fine wheels. Clamps - both woodworking and body clamps -
much cheaper and they work. Braising rod - a hell of a lot cheaper at HF.
Digital micrometer and dial indicator - both a good buy there. Jack
stands - the best buy around. There's plenty of stuff that you can buy at
HF and save a ton of money compared to other places. You just have to know
what you're looking for and how to recognize junk, and be a little selective
in what you spend your money on there.
So do I, but they (as well as the others) are instructed (and we keep
same drivers pretty well, fortunately) to leave stuff in the shop, not
out in the open. On the farm, I don't worry much...in town I'd not even
think of it.
It's a lot less pita to go get or have them deliver at another time than
it is to follow-up on a stolen delivery...
I guess it's a calculated risk by UPS on whether it's cheaper in the
long run to lose a few as compared to keeping drivers on schedule...
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