Items never arrived. I tried calling customer service but got repeated busy signals.
Finally, today, I was told that item was delivered last week and left on the "porch" -- the porch however is in clear open view to the public and covered in snow.. (we live in northern New England)
Rather than take responsibility for it and attempt to quickly correct the error, the customer service person offered the following non-solution: - Wait another 8-10 business days for them to follow up with UPS - Then, order again and wait another 10-14 days for item to be reordered and redelivered (assuming of course that items are still even in stock)
In all (at best) it will take more than 2 months for them to fulfill my order.
The customner service droid and supervisor said that is the "policy" and they were not open to any other solutions, even if I was willing to back it up with my credit card.
They showed no empathy and refused to even admit that they or their agent (UPS) may have done something wrong here (like leaving large boxes of expensive metal tools out on an exposed porch in the snow)
I guess there is a reason for their cheap prices...
If you have had any similar negative customer service experiences with Harbor Freight, please feel free to share them so that the next newbie can be fully "cavet emptor" before purchasing.
I WOULD RECOMMEND AVOIDING HARBOR FREIGHT LIKE THE PLAGUE!