I order some dust collectors parts and hose from Grizzly two weeks ago. I did receive the parts last week. One of the part was wrong. A wrong part in right package I called Grizzly on Monday explain them the situation. They promise to resolve the issue and call me back next day (Tuesday). I did not receive any call from Grizzly on Tuesday so I called back, talk to technician again and did not get any satisfactory answer. That technician promised a return call next day. Of course I did not get call on Wednesday so I call again on Wednesday. Same story.
So now I have an item that I cannot use and Grizzly is not co-operative to replace it or give me credit. I can send it back then, I have to pay 10% restocking fee plus freight cost.
What kind of customer service. ?
This was my first order with Grizzly and it will be my last order. I usually purchase from Lee valley and never had any issues on replacement. The reason I decided to purchase from Grizzly is to try Grizzly products. There was no difference in price.
Is any one have any issue with Grizzly or I am just single out?