I have two driveways - the one on the right goes up a significant incline to
the main level garage. There is a sidewalk from this driveway to my front
door. The one on the left goes to the lower garage under the house where my
shop is located. It is somewhat hidden by a 9 foot tall brick wall that
swoops from the drive over to the house. There is no obvious entrance to
the house here - only a double garage door and a single entry door.
The UPS driver consistently leaves packages at the lower driveway door.
Last summer, a box of Indian River fruit that was sent by a friend
unannounced sat in the hot deep south sun for three days before we found it.
Every package they deliver goes down there. Last week, $250 worth of drawer
slides sat out in the pouring rain all night because we didn't know they
were there. (Thanks WW Warehouse, for the very fast delivery!). On the
other hand, Fedex consistently goes to the front porch. He parks on the
street and walks UP the driveway.
We've called and complained. We put a note on the door. Doesn't matter.
Me thinks the driver goes to the left side because the driveway is flat and
he can pull right up to the door. On the right, he isn't going to make a
tight right turn and uphill grade because he'll have to back out. Plus, on
the right, he has to get out of the truck and actually carry the package to
the front door or side door that we use. Imagine how heavy a box of 24
drawer slides must weigh.
You can't blame HF for the policies of UPS. Why not contact UPS yourself
and put in a claim? Fact is, once UPS picks up the package, the title to
the goods transfers to you. HF has no obligation to do anything.
I would not buy from HF anyway, but it has nothing to do with your problem
I am not sure that that is true legally.
But in any case, I am not talking about the legal issue but about the
customer service issue.
They don't seem to have any interest in helping the customer even when
there is a way to do so at minimal cost or risk (e.g., using my credit
card as a guarantee on a reship).
In fact, if they thought about this right the cost of dealing with
multiple customer service calls (at ~$3/hour fully loaded) plus the
bad faith created is more expensive than the minimal cost and risk of
resending now (secured by a credit card) with possibly expedited
shipping (at UPS's cost).
Such treatment would earn them real kudos since as I have said
multiple times, I don't blame them for the initial loss (I fault only
the "discretion" of the UPS guy who apparantly has the authority to
use his "discretion" -- i.e. laziness -- to decide to leave the
package outside). Rather, I only blame them for not trying to come up
with a more helpful and flexible resolution.
I don't order too much from mail order (email order?) places because of this.
I would rather pay a little more and visit the old brick and mortar. Not only
do I get to examine stuff before I buy, but the friendly staff and a free cup
of coffee help!
Edwin Pawlowski wrote:
Thgis is Turtle.
Boy Cott , you must not know how to deal with mail order tool companys. Here is
how you go at it.
1) Call them back Harbor Freight and get a tracking number from the UPS
company and check the details of the delivery. If it has been already delivered
and you did not get it for what ever reason.
1A) call Harbor freight back and cancel all order as of now. 1B) Then Call your
Credit card company and 1C) have all charges made payiable to harbor freight
cancelled. 1D) Then order the needed tool from another company or call, Harbor
Freight back and completely make another order for the needed tools but make
sure the first order is totally cancelled or don't do any business with them
till the first order is cancelled completely.
Now Harbor freight should not have charged your credit card until the day the
tools was shipped. So you should have not paid for them yet on your credit card
bill. If they have it already billed to you. you should object to paying it till
the matter is solved.
Also when ordering tools from the cheapest supplier in the business don't expect
Premium Service on problem like this.
I agree with you about how to get money back; however, I am not really
worried that I won't eventually get my money back or the parts
delivere; rather, I just want to fix the problem.
Other online places seem to make the extra effort to make their
customers whole. I am not asking them to lose money or take risks
here. Just asking them to send out another order in parallel with
their (slow) resolution process. If they are worried about fraud risk,
then I am happy to authorize them to charge my credit card if their
investigation proves otherwise.
They just don't seem to have any flexibility.
This is Turtle.
You pay a higher mark up on tools from other companys and this higher mark up
come better service. If you want a company with 110% quality of service don't
use the discount companys to buy tools from. When you say discount on prices
your saing your getting a discount on service that comes with it. Low Profit
margin , Discount company, Discount service, and low mark up price all go hand
and hand with each other. if you expect quality your going to have to remove
thje discount from the name of the company to get this.
Now you wanting to change a discount company's policy is right next to getting
pease on the earth without war or starving people. It will not happen !
I've had to do two chargebacks in the last 18 months with Visa. I called and
reported that I had not received the order and that the vendor was either
unhelpful or uncommunicative. Visa faxed me a form that I signed and faxed
back, and the problem was taken care of. Easy and painless.
"> If you didn't receive the items, and presumably you paid by credit
Yeah that'll work. First thing they ask is did you order
the item. you say yes. they say work it out with who you
ordered from! Been there, done that."
If that was your exper with your credit card company, I'd get a new
one. I have a Citibank
Visa and they have been excellent in resolving disputes with vendors
for me both times when
I got them involved. In both cases, I got a full refund.
In this case, it's premature to get the credit card company involved,
as the vendor is not refusing
to fix it or not responding, just indicating that their half-assed
process takes a couple weeks to do it.
I related my experience to several other card suppliers and
each said they would do the same thing. First you put the
dispute in writing to the card company, but you can't do
that until you 30 days after you tried resolving with the
screw up company. Glad your experience was good, I was just
grateful that I got all my money back after nearly 4 months
an inch of letters numerous e-mails, and telephone calls
to idiots that knew nothing. But then, I'll never purchase
anything from Dell again.
Nope. They didn't refuse. They were very cooperative just
incompetent about returning all the money. Three packages,
money for one was returned in two weeks, the rest dribbled.
Do you suppose that it was because they were Dell?
He meant for me to tell the credit card company that the
vendor (Dell)refused to cooperate and the credit card
company would credit the amount. Nothing about that is
true! In the first place Dell was cooperating, just very
slow, and in the second place the credit card company
wouldn't get involved until I had exhausted all effort with
the vendor. So, I had a large charge on my card and was
told that I didn't have to pay it until the issue was
resolved (even says that in the fine print), but I didn't
believe that so I paid it. Later I found out that if I had
not payed it, I would have been charged late fees and
interest even if Dell did give me credit. Over a 4 month
period that would have amounted to a considerable amout
(especially since late fee charges are about $25 each month)
plus the interest rate would go up because of the late fee,
etc., etc. Resolution and getting you money back is not
always a simple matter.
Wanta bet? That's the way it is supposed to be, but if you
pay off all but the contested charge, they will charge
interest on the contested charge, and then the next month
when you don't pay it, they will charge a late fee and
interest, etc. You should get it back, but in the mean time
your credit rating goes down and the interest rate
increases. And you may not get it back and sure as hell the
credit rating and the interest rate won't change back. In
my case, one of the personnel flatly told me that I would
not get the interest and the late charges reversed.
But enough of this, that's my story. Others may have had
better responses from their credit card company. I no
longer trust a credit card. I use to also trust the legal
system until I sat in a traffic court (and other small legal
wrangles) for several hours on different days. What I saw
of the various judges, lying to and misleading defendants
about what they (the judge) might do, ruined whatever faith
I ever had in the courts. And of course the county public
defenders, were no help at all to the defendant. BTW, I'm
talking about cases where the defendant may have done
something illegal but very minor and was no threat to anyone
except maybe some policeman(woman)'s macho image. Oh, well,
better leave that one alone.
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