To me, it is very inconvenient to have to create an account on the web site of all the utility companies to be able to use paperless bill pay. I have a suggestion I think would make this process easier.
You should be able to supply an email address furnished by the bank to the utility companies. Then any statements can be sent to the bank.
You would then only need one username/password for everything. The one between you and your bank.
Good idea?
BTW I pay all my bills using direct draft anyway. The statements are pretty much unnecessary.