hi just wanted to post a followup to the rigid tool threads that have
i bought a rigid 4 pack of cordless 18v tools back in september, all
have been working well except the following.
i do have the lifetime tool warranty, copied and a laminated copy
(donot laminate the original, it will turn black.), as the original
home depot reciept will fade to nothing in a matter of months.
a month after having the 18v X2 cordless drill R841150 the low
variable speed went out. so all it would do is full speed, like
pulling the trigger all the way. i took it back to home depot and they
gave me a new one, but said that it was only because it was less than
90 days old.
next a battery went bad after taking a 8 foot drop, the batts have
taken that kind of drop before with no problem.
i got the run around with a local shop that was an "authorized" repair
dealer. finally i called rigid back and said i would like another
dealer, so they gave me a different one. that dealer said to send the
defective battery to them and they would take care of it. i waited a
month for my battery replacement. it did come, but oddly enough it
came from a RYOBI fufilment center, HMMMMM....
i did notice the RYOBI serial stickers on thier drills have the same
date code serial configuration as the rigid.
so currently, tonight... i was doing alot of drilling, particularly
mediun speed drilling, trigger spends alot of time half pulled, the
low trigger speed range went bad, and now its all or nothing, no
variable speed. i will be sending the drill in, so we will see how
long this takes and what they do to fix it or get me another.....
anybody else have any problems with the rigid tools or the rigid
lifetime warranty of thier cordless and power hand tools?
As for the battery if you know it has taken an 8ft drop what can you
expect??? inside a connection between the cells has probably disconnected /
broken (they are not designed to withstand that kind of treatment, when they
survive an 8ft drop onto a hard surface you are lucky), we are a Ridgid
warranty service center & if there were no obvious signs of the drop & you
did not openly confess to dropping it we would replace or repair it under
warranty without question.....(if within the warranty period).
As for the switch it should get replaced promptly no question...but read the
small print, the warranty is clear..as mud...Dated receipt / proof of
purchase is required...Ask Home Depot or your local Ridgid service center
for copies of the Service announcements related to Ridgid's expressed
warranty policies to know exactly where you stand.
As a clue (The Lifetime warranty relates to defects in manufacturing not
wearing out during normal use).
Ridgid / Ryobi Tech / Emerson / One World Tech / Techtronic Ind..........one
& the same.(at the moment)
Regards & good luck.
My eBay items currently listed:
drilling, >trigger spends alot of time half pulled, the low trigger
speed range went >bad, and now its all or nothing, no variable speed.
To me, this chain of events doesn't scream out that they are working
well. 2 bad triggers on 2 different drills. Sounds like more than a
Sorry to hear about your bad luck and or to be expected luck. I too
considered getting one of the drills during the period that offered the
lifetime warranty on all parts. Then I got to thinking of why the tools
would not have a lifetime warranty if bought after 1/1/2004. Your
experience may explain the lack of a lifetime warranty now. I do agree
though that an 8' drop for the battery pack can be considered abuse. The
triggers on the drills seems to indicate a product that is not intended to
be used very often.
If the serial/date codes are same as Ryobi, Nuff Said!
Ryobi is nothing but absolute total JUNK!
My Ryobi router quit functioning as designed after less than 4 hours continuous use - I now have to duct tape the lock into the run position to keep it going. My Ryobi radial arm saw died after a few months use because the plastic housing mounting screw molds in the swivel head broke out and the entire saw motor head fell out off the arm. Of course, I didn't discover the problems until well after the warranty periods.
If Home Depot starts giving them away, and they'll provide more than one so when the first one dies, I May take them home. Otherwise, I never want to see another Ryobi POS again as long as I live!
I decided on their brand back when it was being featured on PBS home improvement shows. It's no surprise now that I never see their products used by the likes of Norm and others on PBS. Good to know I'm not the only one got duped by them.
If Rigid is indeed being manufactured by the same people, I'm thankful to know. At least I can avoid getting a huge one up the wazu again.
Thanks for your post!
PS- If you're looking for a replacement 18V kit, I highly recommend the Milwaukee ones. I have worked the crap out of these tools and they just keep on going! I'm very impressed and that's hard to do anymore. Don't ya just love how Home Depot & Lowes gives out those "Disappearing" ink receipts?
"A government that robs Peter to pay Paul can always
depend on the support of Paul." - George Bernard Shaw
just wanted to post a followup to the rigid tool threads that
have<BR>died.<BR>i bought a rigid 4 pack of cordless 18v tools back in
september, all<BR>have been working well except the following.<BR><BR>i do
have the lifetime tool warranty, copied and a laminated copy<BR>(donot
laminate the original, it will turn black.), as the original<BR>home depot
reciept will fade to nothing in a matter of months.<BR><BR>a month after
having the 18v X2 cordless drill R841150 the low<BR>variable speed went out.
so all it would do is full speed, like<BR>pulling the trigger all the way. i
took it back to home depot and they<BR>gave me a new one, but said that it was
only because it was less than<BR>90 days old.<BR><BR>next a battery went bad
after taking a 8 foot drop, the batts have<BR>taken that kind of drop before
with no problem.<BR>i got the run around with a local shop that was an
"authorized" repair<BR>dealer. finally i called rigid back and said i would
like another<BR>dealer, so they gave me a different one. that dealer said to
send the<BR>defective battery to them and they would take care of it. i
waited a<BR>month for my battery replacement. it did come, but oddly enough
it<BR>came from a RYOBI fufilment center, HMMMMM....<BR>i did notice the RYOBI
serial stickers on thier drills have the same<BR>date code serial
configuration as the rigid.<BR><BR>so currently, tonight... i was doing alot
of drilling, particularly<BR>mediun speed drilling, trigger spends alot of
time half pulled, the<BR>low trigger speed range went bad, and now its all or
nothing, no<BR>variable speed. i will be sending the drill in, so we will see
how<BR>long this takes and what they do to fix it or get me
another.....<BR><BR>anybody else have any problems with the rigid tools or the
rigid<BR>lifetime warranty of thier cordless and power hand
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Not exactly a warranty problem, but ...
A couple years ago I bought a Ridgid shop vacuum. It's been working
just fine, I have no complaints about it. But about 2 months ago I
used up the last of the filters that I had so I went to HD to buy some
more. What I found is that they carry only one size/model filter and
it doesn't fit my vac. (I checked at 3 different HDs. Same story in
Inquiries as to where/how I could get a filter to fit my model
produced only shrugs and comments along the line of "That's the only
one we stock."
Three e-mails to Home Depot via their web site's "contact us" link (or
whatever it's called) asking where I might find this part produced
absolutely no response.
Apparently HD switched vendors (Emerson to Ryobi?) and gave no thought
to stocking even routine replacement parts for customers who owned the
older models. As far as they're concerned, I should simply toss out
my perfectly-good vac and go buy a new one, to save them the bother of
stocking replacement service parts.
Based on this experience, I would never again buy anything from HD
that might ever need service or replacement parts. I might consider a
Ridgid-brand hammer, screwdriver or crowbar, but nothing more
(The story does have a happy ending, no thanks to HD: Recalling that
Emerson used to be the supplier of Craftsman power tools, I checked
out the local Sears and found a whole shelf full of filters in exactly
the right size. I bought half a dozen.)
On 12 Apr 2004 20:16:25 -0700, firstname.lastname@example.org (jack smith)
Published e-mail address is strictly for spam collection.
If e-mailing me, please use jc631 at optonline dot net
hi guys, several you have commented on the dissapearing ink reciepts,
i bet ridgid and HD are banking on that in the lifetime warranty deal,
what i did was to copy the reciept, with the lifetime warranty insert
and credit card statement , then laminate it with the cut out of the
upc on the ridgid box.
the original reciepts have all but faded now.
as for the warranty, some of you are concerned with the end of the
promotional lifetime warranty of january 2004 it ending. it is
possible that some people mis unsderstand that. it seems that some
people are taking that as the end of the lifetime warranty? (i get
that impression from some of the posts here, and elsewhere) if you
bought before jan 2004 you lock in the lifetime warranty, period. that
will be obvious to most, but wanted to explain it anyway.
i have pulled out my laminated warranty card,
some key things it states,
"LIMITED TIME OFFER: On all purchases of RIDGID hand and stationary
power tools from september 1st to december 31, 2003!"
"dont miss this chance to recieve a lifetime of service* on these
power tools designed to be used day after day"
"this lifetime service warranty covers all defects iin workmanship or
materials AND normal wear items"
"that means free battery packs for life."
"remember to hold on to your reciept! proof of purchase MUST be
presented when requesting the limited lifetime warranty service and to
participate in the 90 day satisfaction guarentee"
"see details by visiting www.ridgid.com or calling 1-866-539-1710"
i also think some people might be confusing the regular lifetime
warranty that ridgid has offered on all thier large electric power
tools for a long time, that warranty does not cover normal wear and
hope that helps clarify..
just an update to keep the thread alive,
i have not had a chance to send in my drill yet as i am still involved
with some projects with it. i have noticed that now its all or no
speed, at first sign of speed failure it was no speed/90%/full. i have
been using it recently for alot of concrete drilling with a 1/2
concrete bit, the drill is holding up quite well, although i did use
it so much yesterday that some kind of thermal cutoff happened, the
drill acted dead, but later that night, i squeezed the trigger again
and it worked all or nothing like before. im still looking for people
to give me feedback on thier ridgid cordless tool sucesses and
failures. even storys of how the cordless tools survived something
terrible, would be cool.
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