The Glacier Bay kitchen faucet I got at Home Depot ostensibly has a "Lifetime Warranty" but the process requires you to send the unit back to the manufacturer. Assuming the company is still in business at that point, presumably you're supposed to do without a faucet for however long it takes for them to send you a new unit.
Curious if anyone here has actually found a warranty like this to be useful.
I imagine you also have to include the original sales receipt.
Sorta like the warranty for treated wood a few years back where you needed the receipt, the little tag that was attached to each piece of wood and the defective product.
Warranties like that are worthless and I don't support the concept by buying those products if I have a choice.
There are faucets made by honest sellers that only cost a little more.
Colbyt
on 5/27/2009 8:50 AM (ET) brassplyer wrote the following:
I had a Price Phister brass plated bathroom sink faucet installed for about 10 years. The brass coating faded around the faucet screw-on filter end.. I emailed P-F and sent pictures. They said they didn't have that brass faucet anymore (guess why?) and to pick out a new faucet from the site. I picked the same faucet, but in chrome finish. They sent me the new faucet without any other questions. I got to keep the old one which I installed in a utility tub.
I have a Pegasus kitchen faucet from HD. I actually bought it on Ebay so I don't have a store receipt.
After some time the little plastic push button that switches the faucet from spray to stream cracked. I figured that I could not pursue a warranty claim. I tried to buy an after market spout. I found some that looked similar and fit perfectly. Oops, the metal had a different finish and SWMBO would have no part of it. There is an 800 number in the instruction sheet so I called fully expecting to pay for it.
I gave my name and address and admitted it was more than a year old and I had no receipt. No problem! The replacement came with a letter. It was not the right unit, but was the right finish and would fit, The right one was back-ordered. If I wanted to I could call back in two months for the right spout. The replacement was a little longer than the original and put the stream a little too far forward in the sink. After a couple of months I called back and the right item was back in stock. I asked If they wanted the other one back and was told to keep it.
Not bad.
About a year later, a small O-ring that fits on the spout and keeps it snugly in place tore. I thought my local Ace would have a match but it seems that the original is metric. I called the 800 number again and got the right sized ring in the mail in a couple of days. Gratis again. Now that is what I call customer service.
Charlie
Usually a Lifetime Warranty means junk that you are paying three times what it should cost for the warranty. They know most people will never try to collect or they didnt jump through all the right hoops to be able to collect. Also Lifetime Warranty has different meanings from state to state. I found that out when I tried to get my Radio Shack Lifetime Warranty speakers replaced. Lifetime meant 10 years.
Look at the junk they sell on infomercials. The warranty isnt there to protect the consumer, its there to protect the seller.
Jimmie
Hi, I used to get replacement tool when I bring broken Craftsman one from Sears. Last time when I took ratchet wrench which fell apart, they did not give another new one but give me a bag which contained parts for repair.
That is a good one. If lifetime, why is a receipt needed ??
Almost as good as a tool set that cost about $ 5 years ago. Lifetime warranty. Just send $ 4.95 in for shipping and handling and they will replace any part of the set that is bad.
I am waiting on the car manufactures to come up with the same deal as most other places for warranty work. You have to ship the item back to the maker instead of taking it to the store you bought it from.
Similar experience here. I had both cartridges of a kitchen faucet crack and called for replacement. about $5 for shipping and got the original style. Lowes had some similar, but not close enough for about $7 each.
Buy a Delta faucet...
Have a problem? Call Delta 800 number. Delta sends you parts for free. That is a lifetime warranty.
Is there a number you can call? Some will send out the new part and then you send back the defective part after the replacement or repair. I just did that with a Cuisinart stick blender. The printed paperwork says to return it with $10. I called, they sent the new item, they did not charge the $10 and I'll just return the old unit.
Worth a call anyway.
Hi, My whole house is equipped with Delta. (4 bathrooms and kitchen) After 15 years nothing failed yet. Knocking on the wood!
I prefer Price Pfister myself due to the construction of their cartridges. The stops are on the top, so the cartridge never gets torque applied through it (jamming the tap closed etc)
I have one on a computer from Circuit City that I'd let go of real cheap.
My PF also has a lifetime warranty and so far they have sent anything I've asked for. They do charge postage.
You are correct if that is really the policy. (Even worse if you are not a DIYer and need two service calls!)
But I have had excellent parts service on a Moen kitchen faucet (sent me free parts on three occasions), and a Glacier Bay bath sink faucet.
The Glacier Bay sink faucet that failed was installed at least 14 years before, by the previous owner. I identified the model number from pictures on their website, then called their 800 number. I didn't know what their warranty was, and I had no paperwork at all. They referred me to another company that actually was the supplier for that model, still available, which sent me a new body casting (which had failed) based only on my phone call, no receipt required, no charge. I was very happy and sent them a thank you letter.
-- Joel
I getthe frustration. I truly do, but there is wealth of informaion missing.
Where are you (ie what jurisdiction?0/
Is it really Home Depot's Warranty or the manufacturer's?
What effect/difference does this have on anyone's oblibation to you?
It depends on the manufacturer of the item.
I had a similar problem with an office chair I had gotten at Sam's club right around the end of the 5 yr warantee period. I called them, described the problem, and not only did they send a replacement part for free, they emailed a set of instructions on how to replace the part.
replying to brassplyer, Nathan wrote: Ya.. waste of time... lifetime warrenty is acually 5 years.. what reciept has been saved for 5 years thats still readable.. umm none.. they are crooks.. i wish i would have went to walmart instead.. they always accept their stuff back..
Just buy Price Pfister. Call the company with the model number or part number from the extensive documentation that comes with it, and they ship the parts next day. No reciept required.
replying to brassplyer, trouts2 wrote: I have 3 times with Glacier Bay. The first time was years after the purchase. HD replaced it from store stock. The next two times were years after that first exchange. Both times they sent parts with no postage cost to me. The faucet is making noise so tomorrow will be the 4th time. I'll update if there is an issue. I should add this was with the low end kitchen sink faucet, single spout.
HomeOwnersHub website is not affiliated with any of the manufacturers or service providers discussed here. All logos and trade names are the property of their respective owners.