Unable to remove actually... 7 year old moen single handle faucet (came with new home)that has the sprayer that comes out of the main unit. Unit looks fine, but leaks after use for a short bit...seems to come from the "seam" between the movable handle and the "stem' Anyway, looked up the Moen site on how to remove the cartridge, easy enough. Get the cap off and start to unscrew the phillips head that holds the handle on, and it just spins and spins.
A few questions, is there a way to get this off now that it seems stripped?
What IS the Moen warranty on this, since it came with a new home I don't have a receipt. I called home depot and they said it is done through the manufacturer. BUT weeks ago , my mother had the same issue, and the HD there, just gave her a new cartridge, "because Moens have a lifetime warranty". Should I call Moen? Any advice? Thanks