As I mention in another thread, we are looking for a kitchen faucet. We
have short-listed Moen (which is what we have), Delta (a neighbor has
it), American Standard and Kohler (Both recommended by a Home Depot
I am wondering what you think of the relative quality of these brands
in the $100-150 range (for chrome models)?
The HD guy said Delta was the worst, Moen next up, and AS and Kohler
the best of the lot. He seemed to imply that AS would offer the best
value (he demonstrated how one of their models was heavier than other
brands), and that Moen's problem is that they don't use "ceramic disc
A wild card here is a Danze model in steel finish that lists for $181
and some place is clearing them out for $40. But, to be honest, that's
my only reason for considering it.
I would appreciate all comments based on your experience.
I'm curious as to how he came up with the rankings. I've had Delta in my
houses for years and a Moen in the kitchen for the past 20 years. Since
they are virtually trouble free, I can't see how they can be bottom ranked.
One of the Deltas did have the seals replaced about 15 years ago. Ten
minutes and about $3 for the parts.
I have no experience with the other brands.
In this newsgroup, I'd say people have historically rated Moen #1 and
Delta #2. Personally, I have used Delta for many years, and have had
very few problems with them. Parts are very easy to get, but rarely
required. Newer Delta and Moen faucets have lifetime warranties.
Furthermore, a quick check of the Moen web site shows that numerous
models *do* have ceramic disk valves.
I'd guess the salesman was pushing you towards the brands with the
I doubt the HD "guy" was pushing for higher margians. More likely was
pushing for anything to show off his supposed knowledge to impress a
customer. Don't know how HD works in your part of the planet, but here
they've gone from hiring ex-tradesmen to hiring ex-
cons, or their equivelent. IN addition, the coporation has fprced
managers to slash hours and budgets to such a degree, no one is working
full time anymore. Methinks they're the next WalMart.
I'd seriously look into Grohe. Put it in once. Anything available at HD
or Lowes has to meet their price point. So even if it's a top of the
line model, you're buying a cheaper version the manufacturer had to
produce just for the box store shelves.
Same holds true for toilets and tubs which are shortchanged on the
glazing and quality control department, and power tools which will have
plastic, instead of metal gears and cogs.
: I doubt the HD "guy" was pushing for higher margians. More likely was
: pushing for anything to show off his supposed knowledge to impress a
This seems more likely as I don't think HD employees get commissions.
Also, let's not forget the possibility that it could have been his
honest opinion, whether it agrees with ours or not.
Best OP or any of us can do is to sample several opinions and go from
there. Good luck.
Try http://www.brickmansinc.com/index/faucets/faucets.html for some
good faucets. I'm still very pleased with my Chicago faucet in the
kitchen but it was pricey. The unit doesn't drip, the chrome-on-brass
is still in perfect shape with no chipping, etc.
Seth Goodman wrote:
Faucets need service from time to time. How much do replacement parts cost
is the question! (These can be quite expensive.)
Same thing with vacuum cleaners. How much are replacement bags/filters?
The initial cost may be low, but they will make it up on replacement parts.
I just bought a Kohler for our newly remodeled kitchen. Frankly, it was
only because they had a "high rise" model that looked good, and none of the
others I saw had anything similar for a reasonable price. You can get them
for $100, but of course OUR sink required the $180 version (widely spaced
holes; required 4 separate units).
"Ceramic disk valves" may be good, but they are not the only point of
failure. I had a Price-Pfister faucet on the old sink; it had the combo
faucet/sprayer on an extendible hose. I had had to change the
faucet/sprayer assembly twice in 9 or 10 years because it would leak or
stick. Each time, it was over half the price of an entire new unit!
My new Kohler has a separate sprayer...
Each time I needed replacement parts for my Price Pfister kitchen faucet, I
got them for free from Price Pfister, using their "pforever" warranty,
including the diverter and faucet cartridges.
"John Weiss" <jrweiss98155nospamatnospamcomcastdotnospamnet> wrote in
Price Pfister are very serious about honoring their warranty
and some. I too have had a number of expensive parts sent
free of charge.
Grohe and Kohler seem to offer comparable service levels
although I have only called upon those manufacturers one
| Malcolm Hoar "The more I practice, the luckier I get". |
Price-Pfister will send you new parts for free. I just got a new
cartridge for my kitchen faucet. Cost me $5.00 for shipping. They sent
me the wrong one cause the design had changed. My faucet was 10 years
old. I called and they sent the correct one. NO charge at all. Said I
had already paid the one time shipping charge. They even overnighted the
part. Good folks.
I've bought a couple "Pegasus" brand in my house. Both lever
type...one in kitchen and one in bath. Kitchen was $80 (high rise,
beautiful faucet IMHO) and bathroom $40 (basic chrome).
Both have made it more than a year without any trouble, they hook up
easily as any other faucet and feel solid. I replaced a moen in my
kitchen...it felt cheap and flimsy...but I didn't buy it so it may have
been a bargain basement moen.
Valley Center, KS
I had a Moen faucet in the kitchen for about 20 years and it finally
broke, which is OK. I think 20 years of use is probably reasonable.
The big problem, however, came when I tried to buy something to replace
it. I couldn't find anything, including the new Moen faucets, that had
a large enough base to cover the footprint left by the old faucet. As
it turned out Moen had discontinued that particular model. So, now with
the new faucet, there is about 1/8" showing on my stainless steel sink
all around the faucet.
I did all of the scrubbing I could, but there is still discoloration
that shows where the old faucet was. It's really not to bad and you
have to look close to see it. Still, the situation did make me angry
with Moen and I haven't completely got over it yet. What kind of
company would design a faucet with a large foot print and then come out
with a line of new ones 20 years later that all have a smaller
Maybe all faucet manufacturer's do that sort of thing. I dunno, but
I'll never buy another Moen again, if I can help it.
I am a custom home builder and have seen every kind of plumbing fixture you can
imagine. Expensive does NOT equate to high-quality. More than a few absurdly
wealthy clients want very specific brands/models because they've seen them in a
design center or had them recommended by someone...and money is no object.
While some of these high-end products are just fine, more than a few present
challenges from assembly and installation to availability of parts. And some
tend to like to change models often. That would be okay except in cases where
the "guts" of the fixture change as well. Try finding a replacement part for a
fixture that was only manufactured for 2 years.
Here is your safe bet ... regardless of the Home Depot "expert's" opinion.
Delta, Moen and Kohler are tried and true. And they typically rank price wise
in that same order, i.e., Delta/Moen/Kohler. But here's the twist. They are
not all "created equal." Some (not all) of the models carried in the DIY stores
can be lower-end. They look similar to another Moen faucets (for example), but
they're built to the specs to meet cost demands of the DIY big boxes. To avoid
this, find a reputable fixture supplier ... someone like Ferguson's Supply ...
in your area. Take a picture and/or model number of a faucet you've found at
Home Depot/Lowes, etc., and have them compare it to what they supply. Chances
are it may be a little more expensive, but you'll be getting the quality you
expect. Btw, those supply places will also have ridiculously expensive fixtures
as well. Don't be intimidated or upsold. Stick to the "real" Delta, Moen,
Kohler brands and you likely won't be disappointed.
I'm not a pro, but a homeowner for 49 years. I've had all three of
those brands with excellent results.
I'd be more influenced by the features and style I want, brand name
second. The Moen in the kichen is about 28 years old. I recently
replaced the Delta in the bathrooms with Kohler after 34 years because
of a remodel, but they were still working.
HomeOwnersHub.com is a website for homeowners and building and maintenance pros. It is not affiliated with any of the manufacturers or service providers discussed here.
All logos and trade names are the property of their respective owners.