Some of you have read my ongoing experiences with my central AC unit,
and a few have given me great advice.
Now I'm asking a general question, not AC-related, so I'm starting a new
Question: how do I go about getting AHS to cut me a check for whatever
amount their hack repairman says the repair cost of my dead AC is? He'll
just want to swap the compressor, almost certainly. Various estimates
suggest that would cost AHS $500 - $1000.
Fine. What I'd like is to invoke section F, paragraph 12 of the home
warranty, which is AHS's option to give me the repair cost and let me go
my own way in doing a full system replacement.
The problem is that it's THEIR option to do so, not mine. I'm looking
for experiences (success stories, things to avoid), in getting them to
Of course I'd like them to pay for a full replacement, but that's
probably not happening, and I'd be happy to cut my losses, get a check
for the repair estimate, and go to my own contractor and get a quality
I can always just ask, but I hear they often say no. I'd like to play
this as smartly as possible.
Experiences with home warranty companies appreciated!!
Tell them that compressor replacement is not an option. Period.
Then, if you get slack, tell them to refund your policy, complete and in
full, as you are canceling it and going with another company.
It works wonders.
I wont mention the other companys name, but I had a FAX request come in
yesterday...I go look at the unit, and its not that old...it is an ICP,
(comapny that makes CArrier) and its got a leaking evap coil....I called,
explained that I could not match a coil to it without possible compromise to
the compressor, and I could put in a new condensing unit for $XXXX....they
agreed to the complete matching system.
I am not even on their list for repairs under their warranty, but have done
many in the past for them.
Simple...you go armed with these words.
Compressor replacement alone is NOT acceptable.
I have a question.....with AHS, and 2-10 and the like...the homeowner makes
ONE call, and the contractor normally takes it from there...why are you
fighting for what the contractor should be? Maybe its me, maybe its the
area, I dont know, but after the homeowner has called, and I call the
warranty company for approval, the homeowner needs to sit back, and relax
while WE stay up till midnight trying to get someone to answer...lol
( Some of Marc's text snipped)
Sigh. Section J. Cancellation: Maryland residents only: This contract
may be cancelled by the holder up to the 30th day after the effective
date of the contract... after this, the contract is non-cancellable by
And I'm about 40 days into the contract. D'Oh.
AHS has drawn a tough line in the sand on sticking with their own hack
contractors recently. I've heard other stories similar to mine. My
prefered contractor, when asked if they would intercede with AHS, said
sorry, no dice, they were sick of waiting for checks to arrive and for
being told to do band aid work.
I will try this, but I expect one of two negative outcomes will happen:
1. They'll say, sorry, the contract specifies only defective parts will
be replaced, the hack contractor says they can fix it by putting a new
compressor into a 30 year old system... that's what we are going to pay
2. If by some chance they agree to replace the whole system -- (LOL)--
it would be done by their own contractors who we know to be bottom of
barrel. Based on my last experience with one of their guys, shudder!
Maybe the next folks, coming Monday, will be better. So maybe I'm
jumping the gun.
So far, the one contractor they sent out didn't do diddley squat except
drain freon, probably resulting in the compressor's death. He had no
interest in helping out and when I asked him to get on the phone to AHS,
he said "My manager says they'd never pay for it." That's why I'm
assuming contractor #2 going to be a similar hack. But I could be
pleasantly surprised. Maybe contractor #2 will show up on time, be
professional, and inspire confidence. But I'm not holding my breath.
CBHVac- thanks for your continued help and support. It is very
comforting to me to have folks like you who can give me useful feedback.
I'm learning a lot here! Know that your efforts are appreciated.
Expect an update on Monday!!
replying to MAG, 1MANSHO wrote:
1st of all you have the right to refuse any of there vendors.You are the
homeowner and it is against the law for them to make you use anyone.2nd
installing an AC can be a safety issue and if you feel there incapable of doing
the job safely and properly then you can refuse to use them for safety
concerns.3rd if you wish to cash out and the repairs are over the cost of the
cash out demand then they must cash you out.Tell them you want a cash out NOW or
you will involve your attorney and they will cash you out.
replying to MAG, Staceyd wrote:
I am dealing with AHS for the 3rd yr in a row for the same exact AC unit. It
drains every year they have sent several people out here each year it has cost
me $660 just for freon not including the $75 service fee. They want to offer me
a cash out but I have to get the work done and submit the receipts to AHS before
they will cut me a check they deem reasonable. My AC unit is only 6 years old
and each time they come to repair it they tell me they cannot find the parts to
match my unit. Last year it took them almost two months to repair my unit was
not done until late September
14 yeas later, the OP is getting ready for summer again and has invested
twice the cost of a new unit so far.
Home warranty companies are in business to make money, not to help the
homeowner. Much better is to put the money in the bank
My experience with my POS AHS warranty (which I did not purchase,
would never have purchased, and will never purchase: it came with the
house) is that there's an automatic $95 contractor house call fee, and
$95 to me is not chump change when I'm dealing with a situation that's
going to cost me a lot of money anyway, given how little AHS actually
pays out. It's a real deterrent to calling AHS, and in my most recent
situation, that $95 went toward a $200 shower grout repair that solved
my water leak problem (worst case scenario was $4k to rip out bathroom
floor tile dating from the 1940s and redo the floor drain system).
You're right. It's their option. They will likely pay you that money only
to keep from spending more money fixing it. It's to protect them, not you.
You can ask, and maybe they'll cooperate, but if they can fix something
cheaper than paying you, guess which one they'll pick?
True. Really, I'd be happy enough if they paid me whatever it would
cost them to fix it. I'm not asking for them to pay more than that. So,
instead of for example them paying $600 to the contractor, they pay me
that $600 and I add that to $2000 of my own and get a brand new
reliable, warranted system.
Sounds reasonable to me, as win-win solution, but I understand that
often they won't do this. But sometimes they will.
Any thoughts on language to use to convince them?
Tell them if it quits again they will have to fix it, but if they hand
you $600 now so you can put it a new one they are done with that old
POS and will no longer have to warranty it. Make sure they understand
that as soon as they pay you, their future warranty obligation on that
unit is void so it may very well save them money in the long run.
Thanks. I did this a few days ago and it worked, in that they're paying
me $554 to "cash me out." It's distressing that they're giving me so
little, but I'm at the point where I'm ready to let go. Tomorrow,
qualified folks are going to show up and install a brand new 12 SEER
unit, and will back it for 5 years parts/labor. Cool air and peace of
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