So the other day our central air stops cooling. Not entirely but it refuses to cool under 81. We call AHS, our second year with them. First claim. They schedule a repairman. He shows up last night. Goes into the attic. Tells us it is frozen..ice. Turn off the AC. We do.
He then goes outside and says it will be 1800 for a new coil. Now, during this time he bashes AHS and how they screw people over all of the time. He also tells us he cannot look at the unit because of the ice. He would have to come back today.
I get home from work. My phone rings. It is his company asking me if I have heard from AHS yet. I said no...which I haven't.
She says well your coil replacement has been ok'd. It will be 1850 out of your pocket. I said no thank you. Googled how much a coil replacement should be. 1400 max even with an obscure coil.
I call AHS, tell the non english speaking man what is going on. He didn't seem to fully understand what I was saying.
At some point he then starts rambling prices to me, what it will cost to replace each piece of our unit that they need to replace. At which time I interrupted him and asked him how he knew what was wrong with our unit since it still hasn't been looked at? Only the too lazy repairman to do his job was here. He was in our house less than 5 minutes had no tools with him..and flat out told us he could not do an assessment because of the ice. Yet somehow he expertly diagnosed it. How can that be?
Anyway so that leads me to today. The non english speaking man said something about a cash out. I asked what that meant. He did not respond. He then offered me the option of sending out another repairman but...I'd be on the hook for the hundred dollar service fee if they diagnosed the same thing.
I chose to accept that even though I should not have to pay another hundred, because the first guy they sent out was too lazy to do his job.
However, IF he actually diagnoses the same thing. I'd like to opt for the cash out. We are not going to repair our old AC unit as it is 20 years old and we inherited it with the house. Hence the reason for the home warranty in the first place. If we can repair it cheaply for a year or so. Sure. If it is a 2000 dollar bill no chance. We will simply put a new unit in. I thought home warranties were supposed to help out with the cost. Not charge full retail and then some. What is the purpose for a home warranty?