Another message about being taken by an insurance company (American Home Shield - AHS) ...
My husband and i bought a condo that had some old appliances and thought that purchasing an appliance insurance would help us defer unforseen expenses in the event of an appliance faliure. This is where we went wrong.
When our AC stopped working 2 months ago, we called them with a service request.
- the contractors they assigned to us, never showed up! they kept making appointments and then nothing. this went on for 3 weeks! (in comparison, when we called an independent company, a technician from their company was ready to come out the next morning)
- we had to keep calling AHS to tell them that the contractor was not sending a technician and had to fially request that they assign us a new contractor
- a technician from the new contractor came and told us that the damage we had would not be covered by AHS and that we needed to pay him for his visit (5 times the theoretical service charge of ) and sort it out later with AHS
- when we spoke with AHS they informed us that they were not going to cover our repairs because the unit had not been maintained properly -- it said nothing of this on the report that the technician had left with us. They said this was the analysis provided to them by the contractor (different than what had been provided to us!).
So, basically it is our word against their assumptions. We are in the hole over $2000 and are NEVER going to use this company.