SOT: new Outlook

Has she got a mailbox with a plus sub-address in the format

"mailbox+ snipped-for-privacy@herhost.com"

I think that Outlook(new) incorrectly sees those as invalid.

No its letter letter letter number number @ talktalk.net

That certainly looks undemanding. I was going to suggest she contact TalkTalk, then I realised what I was suggesting...

There is a 'community' forum, but one look at the home page shows why uk.d-i-y is a Usenet group and not a web forum. Still, with persistence, she might get somewhere. It seems unlikely that she is the first person to have this problem.

If the address works on her existing mail, then that is not a problem with the mailbox, and much to do with the general naffness of "Outlook (new)"

(Which is not a real application at all, but a wrapper round a web based application as far as I can tell).

Personally I would suggest ditching the new Outlook and switching to any other mail client. Its horrid.

I would also suggest switching to a different e-mail provideer,

Dave

Windows mail (and calendar and people) is being phased out. So at some point she will need to migrate to something new. However there is no reason that needs to be the new outlook - it could be thunderbird or any other mail package.

It will show a banner like:

Because as is the way with much new MS software, it will try to work out the required server settings for the account, and make a pigs breakfast of the job. Having then tried the wrong settings, it complains that the address does not work, but seems to go out of its way to make it hard to fix it with a manual config.

In some cases you might be able to get into the advanced settings on the new outlook and tell it what settings to use. These would be:

I had a client with a similar problem some months back. Same setup, and at the time I could find no way to get the new outlook to do what was needed. So ported her to TB.

One of the particularly irksome things is that they are promoting new outlook to owners of full fat outlook that comes with business versions of Office. That means that with one click of a on screen switch, business users can also render their email inoperative (particularly where they have local software that expects to talk to local outlook)

For anyone wanting to avoid this trip, the following registry key setting will stop it offering it to you:

reg add "HKEY_CURRENT_USER\Software\Microsoft\Office\16.0\Outlook\Options\General" /v HideNewOutlookToggle /t REG_DWORD /d 1 /f

I spent a few minutes tidying up SWMBOd inbox, only to discover that apparently it has an "issue" deleting mails.

I haven't used Outlook(new) and I don't want to.

But I have a suspicion that when you use it in IMAP or POP mode, what it does behind the scenes is "suck" your messages into a hidden hotmail/exchange/outlook.com account and then the Outlook(new) acts as a thin web-wrapper to access the emails from there ... that's why I'm not particularly keen to even test it!

Well, I guess I can offer my email client ("my" as in, I am the author). See:

It's not enough to fail the normal way. They have to add ways for it to fail. This is what happens when the process is about as smart as a squirrel. What kind of cretin creates "Something Went Wrong" printf messages ? Shirley they have some foggy klue and an errno to work with.

This article talks of enabling ETW tracing for some versions of Outlook, and the generation of log files. Some ETW methods, you have an easy Powershell script, such as Get_Outlook_Log and such invocations, they convert all the ETW files into text format logs. In this article, it gives the appearance that some text logs were automatically converted. But then you don't know whether the text log is up-to-date with respect to the ETW log (binary).

Without such a log, it will be mostly guesswork as to why a particular email host does not work. Missing oauth2, fumbled autodiscover entry. Highly unlikely to be as simple as a bad username/password. That would be too simple, if that's all it took to do email.

This is what happens when you enable logging.

"The NEW Outlook on Windows keeps creating these huge log files in AppData/Local/Microsoft/Olk/logs"

AppData is hidden, in your home directory, and you need the correct File Explorer settings to make it visible. Just as by default, Windows hides file extensions until you "turn them on". It's the same thing with things like Hidden directories. Some things on Windows are hidden well enough, you use tools that read the $MFT directly, and then you get a hint certain files exist. nfi.exe (win2K era) is an example of such a tool. It's funny to think, twenty years later, we still rely on that tool for basic hygiene. Thank God it exists.

Paul

New Outlook, I found out the other day, only works with IMAP, and doesn't know about POP. The Outlook (mail) app is the same.

The account creation dialogue does offer both IMAP and POP

Do you know if TalkTalk offers IMAP? For myself (Zen not TalkTalk) I remember there was a problem with using IMAP but I cannot remember what it was.

Argh ! The ongoing useless practice of these corporations insisting on

Google are the worst. You have to have an @gmail account somewhere to start using Android (and Google generally). And no matter how you try, in the contacts, calendar, email and any other download app, it's that address that i used, not the one you really use. Even if you are using the right app.

I'm probably missing a trick, but SWMBOs Android phone refuses to acknowledge that her hotmail address (i.e. non Google address) is actually an account. Which means calendar invites and contacts are only added to the s***ty gmail account that she never uses.

It's or this sort of reason that I retired my iPhone, went back to a clam-shell. And also why I wrote my own email client (as previously advertised), to have the features that I want.

Apple are nowhere near as bad. Admittedly I need an account with them to get my iPad working. But after that they don't seem to force an @apppleshit email address onto me the way Google do.

Been a while since I had to install/activate a non-professional version of Windows. But I guess they still have some sort of belief that their email address is supreme.

'Legacy' accounts without MS email addresses could still be created in Windows 10, I haven't needed to find out if it can be done in 11. But even in 10 it was a bit devious to do.

I do actually have a legitimate MS address, though it wasn't when I opened it. I have a Hotmail account with just my name and no digits, that's how old it is.

Indeed! I am currently trying to sort out a Fitbit subscription issue, and after a few emails too and fro, they then told me they couldn't continue any further unless I wrote from my Gmail address.

Still didn't manage to sort my problem though. :-(

Chris

You can do it in 11, but you need to enter obscure commands:

Theo