SOT: now Outlook problem

Aug 05, 2025 Last reply: 11 months ago 26 Replies

In the latest twist, my Outlook (Classic) contacts have disappeared. I have tried various ideas, including repairing Windows, reinstalling Microsoft 365, linking the contacts in iCloud with Outlook and trying to find a folder to link with, all without success. However, there are two oddities: (1) if I open Outlook as administrator an address book (with lots of duplicates) appears but not my emails; and (2) In my User folder the Contacts folder is empty. Could this be relevant?



Is there an easy way to find the folder that contains the contacts and relink with it?



Any help appreciated. What about moving to the new Outlook? Does it work with POP3 or only IMAP?


PO Sorry to reply to my own posting. I think there is a name for this activity.

I see the 'new' Outlook does support POP3. Should I just go ahead and install this?

I wish people would stop trying to fix office problems by re-installing Outlook. The settings live in a MAPI profile which is untouched by an uninstall/re-install.

Outlook does not use the contacts folder...

It depends where they are. Normally contacts are stored within a special folder in the mailbox. Go to control Panel -> Mail (Outlook) -> Address Book.

I hate it, but its easy to move between the two.

Dave

Thanks. I have found it: Outlook Address Book (MAPI) but how do I link it to Outlook itself?

I thought one was web-based and the other was an app within the PC. Am I mistaken?

I have no idea what a MAPI profile is, looks like IMAP for the dyslexic, an explanation might be useful.

No wonder people don't use Outlook :-(

Have you tried a different email client?

I have Outlook installed and set up, but don't like it and use a different way of accessing email.

Outlook Express used to be perfectly OK for email and usenet.

Almost everything microsoft ever did used to be perfectly OK.

It just never stays that way.

Its getting to the stage where pro desktops use linux, servers use linux the Great Uneducated Ignorant use a mobile or a tablet running IOS or Android... I think Microsoft is - if not dead - certainly beginning to smell..

Thunderbird is rubbish but it's serviceable rubbish and you can transfer it to Linux when you finally get tired of Micro$oft.

Microsoft can't even get that in the right order :-)

People don't, but businesses do.

Yeah. Its amazing. Microsoft somehow made itself The Standard that everyone would learn and no corporate manager would get sacked for specifying.

The whole point of MAPI profiles was to provide a documented interface which allowed a programmer to write an connection to any backend system.

Outlook, and MAPI profiles date back to 1995 (or perhaps 96) when there were many Mail systems.

Users might not like it, but it did enable Businesses to allow Microsoft Exchange to co-exist with propriety E-Mail, Calender/Diary and Address/Books systems such as MSMain, cc:Mail, Lotus Notes and Groupwise.

Once you have such a structure its hard to replace it, so its still there...

Dave

If its there its already linked to Outlook. You address book is/was in a folder in your PST file. I think you said you were using PST files.

Did you create a new PST file? If they are there in ADMIN mode could you export in that mode and import back?

Dave

The NHS trust I dealt with for twenty years started with a free-for-all, some depts cc:mail, others ms-mail, one using BSD and a UUCP feed, all tied together by Exchange and its connectors, the main link to the outside world was an X.400 feed from a nearby major hospital.

Took many years to convert the whole thing to clustered Exchange and Outlook, still got the "Inside MAPI" book somewhere which was the bible at that time ...

Outlook as a component of Office is the client for Microsoft Exchange. MAPI is their interface protocol, aimed to be a Microsoft-only alternative to IMAP. Outlook has had bits nailed onto it to act as a standard email client, but only half-heartedly, as when interfaced to Exchange, use with other email providers would be forbidden or at least strongly discouraged by domain and firewall policies. Not many non-business users bought a sufficiently expensive Office version to include Outlook, which has never been free.

Outlook Express was free, but it took something of a hit when it was discovered that it would pass attachments back to Windows to run without checking whether they were what the email attachment label said they were, thus allowing Windows .exe files to be run because OE thought they were .wav or other harmless files, and Windows didn't check. It was fixed, but a lot of people stopped using the preview pane, just in case it ever got unfixed again. Automatic virus execution...

My first exposure to Exchange was when we had to evaluate it for a customer.

It was a full blown corporate X400 mail system onto which someone had grafted an SMTP server and client. Badly.

That's not a bugg thats a feecha

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