Is this a trend?
Mail notification of pending gas bill from BG. Nothing through the post
for a week so I downloaded a copy.
This morning an informative from BG that *as I am managing my account on
line they will discontinue sending paper copies*!
Something similar but unacknowledged from NatWest. I needed some account
information so fetched some PDF from their site. They promptly stopped
sending paper statement copies from that account but continued for the
other 2 accounts!
I used to be stubborn like that, then every January I'd spend days
hunting for various bank statements for the tax return, the online
history was useless as it only went back a few months ... having
converted to paperless banking a full history of archived PDFs are
Only until the day you close the account, at which point you lose access
to the history, unless you create and maintain the archive, and here you
are again, doing something yourself you actually pay someone else to do
(like self-service checkouts at supermarkets, which I also will not use.)
Today is Boomtime, the 40th day of The Aftermath in the YOLD 3183
Ph'nglui mglw'nafh Cthulhu R'lyeh wgah'nagl fhtagn.
The less official paperwork you have physically delivered to your house,
the smaller surface area for identity theft.
Of course the inevitable left-hand/right-hand interface is when an
organisation *insists* on printed posted bills - particularly utility or
bank statements (which have been electronic for the past 10 years, in our
A new trend seen in a few places is to stop online access if you receive
paper statements. You can still login and see the last transactions up to
your previous statement but they no longer provide access to any
transactions before that online. That's a right pain if you want to search
your history for a particular transaction.
Another one is only going back 12 months from today, which is no good if you
want to do something based on a fixed annual range like your accounting
How to lose customers 101...
This will really bite you in the backside when you try to prove who you
are to a bank and have no paper utility bills or statements to show!
The list A list B proof of ID has become a joke. The only people who are
not disadvantaged by it are the professional money launderers.
The last time I applied for a bank account was at 3 o'clock in the
morning, I provided my name and address and consent for them to do
searches, it was confirmed as open a few hours later and I was able to
make a transfer to it straight away.
Quite. I've ended up being treasurer for a small club. Turnover about
£2500 a year max. Income mainly cash. Wanted a bank account for it, but
had no idea about what was available now as I've had mine for getting on
for 60 years. ;-)
Initially thought about one where I could pay in cash easily - which ruled
out my own bank. Nothing suitable I could find - so decided to open
another account with my own bank - and did it online. Ended up with a
current account by mistake. But it actually does more than I wanted. The
answer to the cash income was simply to do a credit transfer from my
account to it for the amount, and spend the cash myself.
*Generally speaking, you aren't learning much if your lips are moving.*
Dave Plowman firstname.lastname@example.org London SW
When I wanted a new business account, I tried my personal bank of 35
years standing, they wanted a fortnight just for an appointment.
I crossed the road to an ex-building society and opened one (two
actually) there and then. They did need to see my passport which I had
with me, but didn't ask for utility bills (perhaps due to the separation
between me as an individual and as a business?)
My personal bank also closed my branch without thinking it worth
mentioning to me, about the only reasons I stay with them are because
the sort/account codes are burnt into my brain, and I get free CHAPS
transfers, there doesn't seem to be much loyalty from their side ...
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