I am looking at this faucet.
(Amazon.com product link shortened)
It has all of the features I am looking for in a utility sink faucet. The
price point is perfect and the Amazon reviews are good. Problem is, I've
never heard of Danze faucets.
This site says "The product line contains a full range or faucets from
economy to luxury, so it falls generally in the middle-high range of
Does anyone have any experience with Danze facets?
Yes, I know they are made in China and I'm a little concerned with the
warranty. That site says that you have to return the defective part to file
a claim. I'm going to call them and find out what that really means. That
could be a problem if I to do without a faucet if something goes minor goes
wrong or a cartridge needs to be replaced. Other manufacturers just send
you the part.
I've had one in the kitchen sink for almost 10 yr -- no complaints.
Price point was good; they're in stock at many if not all Do It Best stores.
A replacement cartridge was mailed gratis within a day of asking...
Thanks, but a bar faucet doesn't fit my needs. The goose neck spout doesn't
reach far enough into the utility sink to be useful. Most of the ones I've
seen that are around the same price point have spouts that only extends
about 5" into the sink. The Danze and others of the same "low rise" style
extend between 8” and 9". Much more comfortable to use.
That's what I would expect for things like a cartridge. Thanks for that
information. I'm going to call a local plumbing supply house, give them the
features I'm looking for and see if they have anything in stock. If not,
I'll order the Danze faucet.
BTW...I had never, ever heard of a Do It Best store, so I Googled their
store locator, expecting to tell you that the closet store was hundreds of
miles away. Turns out there are DIB stores 6, 9, 13 and 17 miles from me!
One of them I've even shopped in, but to me it was a lighting design center
with an electrical parts counter. Maybe it wasn't a DIB the last time I was
there (it's been a few years) or maybe I just never noticed because that's
not the name on the door.
Of the 4 near me, only one is called Do It Best Hardware. The other's all
have different names, ranging from Family-Name Electrical Supply to
Town-Name Lumber, but I guess they're part of the DIB network.
I pointed that out 'cuz of the other poster's noting they're an imported
product of a distributorship rather than a "real" manufacturer (altho
I've been told the holding company bought a major interest in Gerber
altho I've not found real documentary evidence of that I don't think
they're distributing Gerber product under the Danze name even if so)
implying no parts. My experience was the 800 number was answered and
they replied promptly and it was US-based call center, not overseas.
Now, that was right after we bought it so whether it's grossly different
in the time since or not I can't say.
The only issue turned out to be a non-issue -- the one we have is side
handle single control and there wasn't sufficient tension to keep the
handle from falling to an open position if pointing up when turned off.
I thought it might be defective cartridge so immediately ordered the
replacement. Turns out while talking to the fellow in support/service
that they'd had enough of the symptom reported he said they just weren't
tight enough. So, did tighten it up a little (had been reluctant to
torque it more w/o a spare just in case) and all has been well since.
Still have the replacement cartridge unopened...
I ordered it from Amazon this morning.
I called a local plumbing supply/bath design outlet and they'd have to
order that faucet, with at least 14 day wait and $3 more. He was surprised
that the spout length was over 8", which is one of the features I was
looking for. Everything else he had was around 6".
I looked at a number of other faucets from various manufacturers and that's
the longest spout length I've found.
Thanks for the responses.
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