Although we won't know for sure until gift cards are actually delivered, I
hope the following settles the issue:
Dear Mr. Caillouet,
Thank you for contacting Home Depot Customer Care.
We appreciate you taking the time to forward your concerns regarding the
Hand Tool rebate offered by the Home Depot. We sincerely value your
feedback, and we respect your opinion.
The clamps you purchased should be approved for the Hand Tool rebate
according to the following rule/restriction; offer includes all hardware
department and electrical department hand tools.
Our company was built on respect for all individuals, and on behalf of The
Home Depot, we are sorry if you had an unpleasant shopping experience. We
have documented your concerns, and we will follow up on them accordingly.
Know that it is our desire to satisfy all of our customers with the products
and services we provide. We hope that you will afford us another opportunity
to restore your confidence in The Home Depot.
If we can be of further assistance, please email us again or call us at
1-800-553-3199, with reference number 793255.
Customer Care Department
Last update: 9/21/03
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