Congrats to Lee Valley

Peter Wells · 2003-12-04T15:30:04+00:00

I recently ordered some tools and supplies from Lee Valley in Canada by airmail. Twoitems ($ 50 worth) were missing on arrival. After an exchange of e-mails, theitems wereshipped by UPS express service at the company's expense - to France !What I find remarkable is that there was no trouble whatsoever: the people inthat firmdon't assume you're trying to rip them off, don't demand endless proof of yourstatements,don't argue over who is responsible etc. They dealt with the issue the best andeasiestway for me, not the cheapest for them. I'd heard the company's service beingcommended inthe past, and can strongly support the praise it gets. It's especiallyreassuring whendealing from overseas to know that problems if any are going to be settled in acivilisedway.Only one P in my real address/ Un seul P dans ma véritable adresse

Dec 04, 2003 20 Replies

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I have had very similar experience from Lee Valley (And NO - I don't work for them or am I related to the proprietors in any way). An item was out of stock from my order, they called and let me know. They didn't charge me for the item, and they shipped it as soon as it was in. They're a class act- and a text book example of what good customer service should be for all companies.

Not to mention - their products are outstanding, and I've never been disappointed with any purchase made there - and I've made quite a few.

My Hat's off To the Lee's and Their outstanding service!

Joe

LeoLi> I'm happy to brag that I live only 3 miles from their store in Calgary, so