I saw that case on TV too and thought it sounded like a bunch of BS.
The only rational thing I could think of would be that you would might
need a more substantial jack to lift the limo. But one would think
they would figure a way to get one into the car, since they have a
trunk. And if they don't have the capability to change a tire, that's
an incompetent limo company.
The limo company owner was a complete jerk. His position was the bride
and wedding party should have just waited with the car for them to send
another one. He kept saying "It was her problem. She chose not to
wait because she had to go to the wedding, that's not my fault" Well,
Duh! What the hell did he think any reasonable person would do.
They didn't even provide any assurance on how quickly another car would
arrive. And even if they did, at that point, I would have gotten into
cars of other folks following anyway, because who's going to take a
chance that the other car would arrive on time?