Let's start a new thread.
I'd like to hear the stories of people who have pointed out mistakes to the
cashier, or who have spoken up every time when such a thing happened. In
I think it will be a short thread.
Remember, you have to have pointed out the error to the cashier, and you
have to have done it EVERY time it happened in your life.
Steve, who's waiting in anticipation
Count me in.
On the most recent occasion, the cashier thought I was weird, as if a
normal person would never do that.
As Bruce Williams used to say, you wouldn't steal something big, why would
you become a thief because it was just a little?
I've had that happen to me several times. Often when I buy
plumbingitems I screw them together to make sure they fit and keep them
together, and the girl will ring up just one of them. If I hate thieves
why should I steal?
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A couple of weeks ago we bought ten cans of paint at lowes and I was
charged for eleven of them. I questioned the charge since it seemed
high to me and we had to hold up the line while everything got
Not exactly what you want, but not until I got home did I notice that I
had been charged $2.50 for an item that I had not ordered. Since Home
Depot is 10 miles away, I decided to forget it since it would have cost
that much in gas. Now I watch their cashiers like a hawk. BTW, Lowes
is further but I prefer to shop there.
I don't have a HD story but one time a brokerage firm credited me with
an extra $50,000. I called my broker, told him and he said, "Wait and
see what happens". I waited...what happened was that a couple of
weeks later they caught the error and grabbed the 50 large.
The moral...I should have called my broker and told him I wanted to
withdraw *everything* and close the account. Then I should have gone
to Costa Rica :)
So our local Home Depot has the Self Check thing. Can you complain to
yourself about yourself?? What if you are the one who forgot to ring up an
item? I don't think I've ever rang up something I wasn't supposed to and
over charged myself.
Actually I was on the development team for those things. And we determined
that it would be just as easy to steal from the store going through a
regular lane as going through them. In other words, if someone is going to
steal, it's easy to steal. The security measures on the self checkout lanes
are probably overkill since they probably slow down transactions more than
they catch anyone shoplifting. In a supermarket, every item has to be
placed in bags where they are weighed precisely. In Home Depot, it's hardly
practical to put each large item that you might buy there on the
a story about a person in law enforcement comes to mind here
rumor was he bought a machine that makes upc labels, and got people to go to
home depot and put the labels he made over the label the store had on items,
with his label being of a significantly lower price, then the person would
check out and pay, rumor was $69 for an $800 item, etc.
Didn't they think it was odd when the description on the register was
completely different than the item being scanned? UPC codes don't codify
pricing, just the item SKU. So to get a lower price, you'd have to make the
item 'describe' a cheaper one, and then the display on the register wouldn't
match what's being scanned.
Reprinted from previous thread:
Here is my story:
I was in Home Depot for some miscellaneous items and noticed a
water dispenser (the kind that heats and chills water from a
water bottle, free standing) with a sign on top of it that
said $89.00. I had been looking at these because my wife
wanted one for the house and I had been researching prices. I
knew that this one was regularly about $200 and saw that the
tabletop models were right next to the ones with the special
sign. I was not looking to buy one of these at that moment,
but I knew that was the wrong price. I grabbed the sales rep
in that area and told him that I think that sign is supposed
to be on the table top models. He argued with me and said
that no, the special was for these standalones. I then asked;
if I carry this down to the register, is it going to ring up
at $89.00? He said absolutely. I told him that I had been
looking at these and that was an exceptional price for that
model, it was even a good price for the table top model and
that he should check to make sure that that was the correct
price. He then became surly and informed me that this was his
dept. and he had installed the sign and knew what he was
At that point, I decided if that was the price, I needed to
buy it, since it was such a good deal. I asked him to come
with me to the checkout to make sure there were no problems.
He grabbed a cart, put the dispenser in it and walked up to
the checkout with me. The cashier scanned the bar code and it
rang up at $192.00 and change. I looked at the sales guy and,
without a word, he did an override on the transaction and sold
me the unit for $89.00. The next time I passed by there, the
sign was on the table top model.
In addition to that one, I always point out undercharges and
overcharges. The last one was a set of wedges for an axe
handle that I found in the basket while loading my items into
my truck. Took them back inside to pay the $1.29. The
cashier looked at me funny and told me he couldn't believe I
came back for that. I just told him that I like to sleep at
I can think of a couple. I bought a few things at Wal-Mart, including a
pair of work shoes that were $39.99. It rang up to less than $25.00. I
knew that couldn't be right, and said so. The clerk hadn't scanned the
shoes. She corrected it, and I paid it. I have been given incorrect
change in my favor several times, and I've always pointed it out. I'm
also quick to point out when they overcharge me. I recently had a cake
scan the higher and the wrong price in the self-serve check out at
Albertson's. I had to get a clerk to help since the cake was on sale.
She insisted on giving it to me for free, I said I didn't mind paying
the correct price, but she said it was store policy, so I took it.
That's just me, but I can't speak for others.
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