I am just wondering if anyone else has had problems with the Home Depot
Gift Card rebate program. You know, they run campaigns like the Spring
Power Tool campaign where they say buy $X power tools and get a gift
card for X bucks. Well, the last three I have submitted have not
resulted in anything, no letter, no response, nothing, nada. I called
them this morning and said to resubmit the paperwork, which I will.
The person appologized for the problems with the program and said that
they are working to make it better...hmm honesty but also acknowledging
that what they had didn't work.
By the way I sent in a Kohler rebate last summer and never heard
anything. I come to find out that they have a record of it but claim
they never received the UPC. Again no letter on status. This spring I
have a cabinet and power tool puchase for $500 that I am looking for
and they can't find it.
Am I the only one whose requests fall into the dead letter office? I
am typically a fan of the Big Orange Box. What are you experinces?
I generally don't do anything with rebates if I can help it for exactly this
reason. OTOH, I bought a John Deere lawn tractor from HD about two years ago
and got a gift card (worth either $200 or $300, I can't remember) within a
reasonable time. Didn't have any trouble spending that one, either. <G>
There is a list of qualified brands and disqualified products. If your
purchase (supposed to be one item > $X, not many smaller items totaled $X)
is deemed disqualified, they would probably just ignore you.
Thanks for the comment. Actually, I bought a nailer combo that I had
been told might be included in a gift card program and later was
informed after processing that it didn't qualify as a hand tool. A few
weeks after the disqualification letter, I got a card for half the
orginal value from them as a token of appreciation and wanting to
assure that everything was fine. Mind you I did not complain about the
rejection letter to anyone. The Home Depot did that on their own. And
yes, when I submitted the rebate I thought it was a stretch to call the
pneumatic nailer a hand tool. So I guess I have gotten accustomed to a
pretty good level of service at the Box.
For example, one Sunday morning, my wife and I were there and heard the
in store announcement that ALL in store pergo was price reduced. This
was a miskate as at the time they were closing out the low end pergo.
We had a project for the Pergo Prodigy stuff in mind and asked if they
would honor the announcement. They acknowledged the mistake and gave
us the Prodigy at a significant (like 40%) discount. And yes, the next
announcement I heard while loading the 20 boxes of flooring was the
Overall, they seem to be in the business to make people want to come to
them and be helpful. While doing that, they seems to make truck loads
A followup. I tried faxing my documentation to the Home Depot rebate
center, as directed by the customer service rep. A short fax of 3
pages went through fine, but I have a cabinet order that is 11 pages
long and the fax appears to disconnect after 4 pages. While it may be
a problem on my end (my fax has worked fine before and still
does...tested to another number) I cannot fax that one to them.
Now this morning, I am getting practically a constant busy when I try
to refax to them. Their rebate fax number is 480-656-9853.
The rep this morning acknowledged that they have recently changed
rebate processing centers and are backed up in processing. The address
I was given to contact them is:
Attn Customer Service
PO Box 134
Niagra Falls, NY 14302
Apparently the change was made duing the time the Power Tool Rebate was
being done and the Cabinet rebate. All in all I have $525 in rebates
coming to me that they have no record of receiving.
I asked about what are they doing to assist/compensate customers for
the trouble this is causing and was told that they are not enforcing
the time limits for processing.
I guess the answer is do the following:
1. Check your rebate status. Call 1-866-805-7328. They will ask for
zip code and name.
2. Refax your rebate to the above number or resubmit your rebate via
3. If the above fails to work, contact your local store manager and/or
the attorney general of your state.
I suspect that this is a class action suit just waiting to happen.
Also, I echo the experinces of other people in that in the past these
rebates and gift cards had been nearly flawlessly executed. It is just
I noticed the program appeard to go South last fall and has not worked
as in the past. I do hope they get it working again.
Thanks for listening
Me too! I bought over $400 worth of
stuff in April and just today received an
email from them saying that
my rebate was rejected :( because it was postmarked
expiration date. That's B.S.!! :eek: I know I sent it in on time.
Those ^%!@$^@ are not going to ever get my business again if they
through on the rebate. If you call the 800 number, it's
just an automated
system. You can't talk to a person. I sent them
an email, but it may take a
letter to the corporate offices in
Atlanta to get satisfaction. :rolleyes:
going to follow this up, on principle if nothing else, but
customers should not
be made to jump through hoops to get what was
Next time I need tools,
I'm going to Lowe's. :nod:
On Fri, 21 Jul 2006 04:18:39 GMT, email@example.com (MichaelInNC) wrote:
I put Home Depot in my shit can a year ago and haven't been back since
over their Rebate Fraud practices. I purchase in the neighborhood of
$15K/year in supplies for my small Tile and Trim Business but Home
Depot thinks its better to screw me out of a $20 rebate than get $15K
of business a year off me. I don't know who their bean counters are
but my math says this is bad for business.
But hey, they can throw their hands up in triumph because they won and
screwed me for $20.....
I don't do business with Rebate Frauds
A tale in a similar vein:
Christmas 2005, I received two gift cards,
one was from the blue box,
the other from the orange box.
With Spring 2006 bursting in air.
I located the blue card, but couldn't find the orange.
I made a purchase from the blue
then went to the orange to see what their policy was
if I couldn't find theirs.
Orange told me that if I didn't have the card, I was
S_O_OF Luck, and they gave me the impression
they wouldn't mind using the gifter's money for
eternity if the card never showed up.
Like my wife would say 'tough titty'
So out of curiosity I went back to blue to see what their policy was.
As long as I had a receipt, and they could trace it back
blue would honor the receipt.
!Even If You Had The Receipt!
Orange wouldn't even try to trace back,
You had to have the card.
Well luckily, I found the card, and all ended well, but
I don't go to orange any more.
And, Yes I know, I'm more careful about where I put things now.
HO! HO! HO!
Those cards go directly from the mailbox into my wallet. That way I don't lose
them and it's handy for when I'm ready to use it.
That being said, I seem to vary my shopping from blue to orange to blue again on
a semiregular basis. One guy will piss me off so I swear them off forever.
Then the other one will screw me in some way so I swear them off forever as well
and go back to Borg #1. Neither of them is so good or so bad as to earn either
my faithfulness or my emnity completely. Each sucks in its own special way.
First of all I want to say that I was thinking of
everything in your post,
while I was writing mine.
Especially in your second paragraph.
Mortimer Schnerd, RN wrote:
I received mine in Christmas cards, which were moved,
numerous times until I finally nailed them down.
You know.....making room for the next gift,
thank you's, clean-up, and organizing left-overs.
HO! HO! HO!
The above is exactly what I was thinking.
And I was too harsh to exclude orange for eternity,
but at the time I was thinking 'Herd mentality'
I enjoyed your references to:
'I seem to vary my shopping',
'Then the other one will screw me',
'Neither of them is so good or so bad', and
Thank you, Mortimer, For renewing my Hope, and Faith in Humanity!
On Sat, 22 Jul 2006 09:30:14 GMT, "Mortimer Schnerd, RN"
I guess I am lucky in that the Lowes I use is an anomaly. This
specific one employees knowledgeable people in the field that is
related to the department they are working in, they honor their
rebates and gift cards without question, they gave a small time tile
and trim person as myself a 10% contractor's on-going discount and
they always remember my name when I go in. I have also had zero
problems with returns of anything under their 90 day return policy
again no questions asked beyond why is it being returned.
Now I know that all Lowes are not the same and the one I use just
might be one of a kind but our local Home Depot is as worthless as
tits on a boar hog. No one knows their ass from a hole in the ground
much less the products in the department they are working in that day.
Their employees seem to be in a different department every time I
would walk in when I use to frequent their store. They don't honor
rebates and/or gift cards and they run you through the ringer on
returns and they still might not honor their own return policy. They
also stopped establishing "small time" contractor discounts. And the
store manager didn't know why I laughed at him when he suggested I
just buy a skill saw blade to replace my wet saw blade since they
didn't seem to have any wet saw blades on the rack. Damn! where do
they come up with these idiots? And this guy was probably making a
pretty nice size salary.
Spent $2400 on a new Portable Generator and a chop saw...had it
in every piece of paper I was provided with...6 weeks
later, received email with
We are currently unable to approve your rebate for the reasons
Your sales receipt or Special Services Customer Invoice, Customer
Service Agreement or Will Call was missing transaction information.
receipt or Special Services Customer Invoice, Customer
Service Agreement or Will
Call was missing transaction information.
Your sales receipt or Special Services
Customer Invoice, Customer
Service Agreement or Will Call was missing
Your sales receipt or Special Services Customer
Service Agreement or Will Call was missing transaction
You will receive a letter or postcard describing these problems.
letter or postcard may have instructions on how to correct these
Originating email had this Customer Service: 800-301-9207.
Called the number
and entered the info to track my submission...at the
very last step, it gave me
an option to speak to a Cust Srvc rep.
Informed me the record shows they either
did not receive, could not
read, or could not validate the "Customer Service
Agreement" (CSI). I checked my documents and found a
"Special Services Customer
Invoice" (SSCI), but no CSI.
Went to the store I bought it from....and requested
the CSI as I did
not receive one with my original documents......20 minutes
gave me a copy of the SSCI ! ! ! She looked at me like I had 3 heads
when I told her I needed the CSI and not a copy of the SSCI.....no
help here, so
I called the 800 # back..was told they were the same
information was now available and the
problem was they were unable to read some
number in the validate area
of the receipt.........this is a $500.00 gift card !
! ! I transcribed
the clearly visible information onto the fax cover sheet as
corrected the misinterpretation of my address...I am convinced the
idiots that input these have less than a pea sized brain and are
Florida high school graduates. The phone reps were
pleasant and helpful
though..sounded like midwestern accents (being
from Wisconsin I am ya know)
faxed the requested info in a few minutes ago....will wait and see
happens....too bad..I am also a big HD fan and this promo drug
my butt out to
drop a couple grand when I otherwise would have
waited........as of this moment,
it wont happen again. Home Depot is
1.2 miles north of me and Lowes is less than
a mile.....guess which
direction I will think about heading on my next "pick a
someting up" trip
2 years ago we were suppose to receive $250 in gift cards for
Kohler Tub, toilet and sink. I am an attorney and
followed the submission
information to the letter....nothing came. I
called, spoke to someone and
within 2 weeks the cards came. Recently
the feds enacted a law that puts the
burden on the company to pay the
rebate if you can provide evidence of
I sent my rebate paperwork certified mail, arrived May 6, still
Complained, the rebate was in the system, spoke to phone
contact, the system has
been modified, anticipated receipt of rebate
gift card for $500 is mid-august.
My purchase was a GENERAC gen, 2K
item. My suspicion? I think HD is deep
doodoo, and this is only one
manifestation of big the problem is. I believe I
am going to send the
LOCAL manager a certified letter telling him of my intent
to sue in
small claims court locally, using his name acting as agent for the
company. Home Depot now doubt has errors and omissions insurance, or
attorneys on retainer. I am Pensacola, and it is a fairly easy
process to file.
Once HD finds that managers in multiple cities are
being summoned into court to
answer small claims actions, no doubt
this whole debacle would be cleared up in
How about contacting your state's attorney general who should have
jurisdiction over consumer situations like this. Sometimes, at least here
in Connecticut, a simple contact from the AG's office will get them
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