Spent $2400 on a new Portable Generator and a chop saw...had it delivered, sent in every piece of paper I was provided with...6 weeks later, received email with following:
We are currently unable to approve your rebate for the reasons listed below.
Your sales receipt or Special Services Customer Invoice, Customer Service Agreement or Will Call was missing transaction information. Your sales receipt or Special Services Customer Invoice, Customer Service Agreement or Will Call was missing transaction information. Your sales receipt or Special Services Customer Invoice, Customer Service Agreement or Will Call was missing transaction information. Your sales receipt or Special Services Customer Invoice, Customer Service Agreement or Will Call was missing transaction information.
You will receive a letter or postcard describing these problems. The letter or postcard may have instructions on how to correct these errors.
Originating email had this Customer Service: 800-301-9207.
Called the number and entered the info to track my submission...at the very last step, it gave me an option to speak to a Cust Srvc rep. Informed me the record shows they either did not receive, could not read, or could not validate the "Customer Service Agreement" (CSI). I checked my documents and found a "Special Services Customer Invoice" (SSCI), but no CSI. Went to the store I bought it from....and requested the CSI as I did not receive one with my original documents......20 minutes later they gave me a copy of the SSCI ! ! ! She looked at me like I had 3 heads when I told her I needed the CSI and not a copy of the SSCI.....no help here, so I called the 800 # back..was told they were the same thing......and additional information was now available and the problem was they were unable to read some number in the validate area of the receipt.........this is a $500.00 gift card ! ! ! I transcribed the clearly visible information onto the fax cover sheet as well as corrected the misinterpretation of my address...I am convinced the idiots that input these have less than a pea sized brain and are likley South Florida high school graduates. The phone reps were pleasant and helpful though..sounded like midwestern accents (being from Wisconsin I am ya know)
I faxed the requested info in a few minutes ago....will wait and see what happens....too bad..I am also a big HD fan and this promo drug my butt out to drop a couple grand when I otherwise would have waited........as of this moment, it wont happen again. Home Depot is
1.2 miles north of me and Lowes is less than a mile.....guess which direction I will think about heading on my next "pick a little someting up" trip