Porter Cable 7518 Router- Brand New - Just Died


I have used my brand new Porter Cable 7518 router maybe 5 times. Well it just stopped today. I received it this January. It just quit after abut 20 seconds of use, Nothing real hard.
I have never dealt with Porter Cable service. Does anyone have any experience with their service? I am hoping they will let me return it to one of the service centers, and they will replace it. Do you think I am being to optimistic?
Thanks
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Way over optomistic. They will surely want you to leave it for repairs. Better, take it back to your dealer for an exchange.
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I bought it from Amazon
I am toast
Thank Scott

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You say that because...?
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Service centers usually only fix things. Check the return policy of the place you bought it. They may exchange it.
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Check your breaker.
Scott Willett wrote:

Well it

abut
it to

am

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I had an issue with a Porter-Cable sander. After calling customer service, they sent me a fix. My personal experience with PC customer service is good and believe your experience will be likewise. Keep us informed.
On Sat, 19 Feb 2005 16:46:30 -0500, "Scott Willett"

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Before you give up on it try blowing out the switch with compressed air. They have a tendency to fill up with dust and not make good contact. Is that the variable speed model ? If so, slide the switch back and forth a few times and give it another try. Good Luck ! Lenny

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Scott Willett wrote:

I purchased my PC 7539 at Home Depot and it was the floor model where they had cut the cord. Given that I got it for a song, I figured I would call PC and buy a new cord. When I spoke with them, they stated that they would send a new cord and new tool accessory kit which included manuals, warranty, wrenches, etc. I asked what it would cost and they said there was not charge. Just asked for my address and it all arrived two days later.
Give them a try. They might surprise you. At a minimum, they might point you to the sources of the problem when you discuss it with them.
David
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Just a quick follow-up
The problem was easily fixed, while I waited at the Porter Cable repair center in the ATL GA area (Forrest Park). The issue was a simple soldered connection came undone.
The service people were great. Scott Woodstock GA

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