I have used my brand new Porter Cable 7518 router maybe 5 times. Well it
just stopped today. I received it this January. It just quit after abut
20 seconds of use, Nothing real hard.
I have never dealt with Porter Cable service. Does anyone have any
experience with their service? I am hoping they will let me return it to
one of the service centers, and they will replace it. Do you think I am
being to optimistic?
I had an issue with a Porter-Cable sander. After calling customer
service, they sent me a fix. My personal experience with PC customer
service is good and believe your experience will be likewise. Keep
On Sat, 19 Feb 2005 16:46:30 -0500, "Scott Willett"
Before you give up on it try blowing out the switch with compressed
air. They have a tendency to fill up with dust and not make good
contact. Is that the variable speed model ? If so, slide the switch
back and forth a few times and give it another try.
Good Luck !
I purchased my PC 7539 at Home Depot and it was the floor model where
they had cut the cord. Given that I got it for a song, I figured I
would call PC and buy a new cord. When I spoke with them, they stated
that they would send a new cord and new tool accessory kit which
included manuals, warranty, wrenches, etc. I asked what it would cost
and they said there was not charge. Just asked for my address and it
all arrived two days later.
Give them a try. They might surprise you. At a minimum, they might
point you to the sources of the problem when you discuss it with them.
Just a quick follow-up
The problem was easily fixed, while I waited at the Porter Cable repair
center in the ATL GA area (Forrest Park). The issue was a simple soldered
connection came undone.
The service people were great.
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