a couple of months ago i wrote about my experience in trying to return a sander that i didn't need (it was a gift, so i had no receipt) to HF but the manager wouldn't accept it, nor would he give me in store credit. being fairly laid back... but given the *bum's rush* by the manager irked me a tad.... ended up writing the pres, v-p, and v-p of marketing. just got a letter from the district manager, after being directed by the v-p, informing me that i could get a cash refund, gift certificate, or exchange the item at my next visit. added to my amazement that he had also included a 10% off coupon for the trouble that i had experienced. BTW: aurora store has a new manager now.
- posted
20 years ago