Exemplary customer service - Nails for 23 ga. pin nailer

gludlow · 2007-03-12T21:24:48+00:00

I have a PC 23 ga. pin nailer on order from Amazon. Now wondering ifI should have ordered the Cadex which, in some models, shoots up 19/16 whereas PC is limited to 1 inch.In any case I am trying to find a source for stainless nails since Iam going to use them to pin teak trim on a boat and need nails thatwill resist the unfriendly environment of the sea.There is one outfit that sells SS nails called Theypackage them in boxes of 10,000 at prices from $46 to over $100. Inorder to get the assortment I need I would have have had to spend over$300. So, I emailed this company the following:"You are losing sales because you only package stainless steel 23 ga. nails in large lots. There are thousands of boat owners and smallboat yards who would use your nails if you packaged them in smallerlots, especially if you created a package consisting of variouslengths. I am just not ready to pay $68 for thousands of more nailsthan I can use. I might pay that much for a selection of varioussizes."The smart-assed merchant wrote back:"This is a great opportunity for a sharp businessman like yourself tomake some money. Let us know when we can buy the assortment packsfrom you."Hey! How's that for customer service?The funny part is that before I received his sarcastic response I wasready to cancel my Amazon order and buy one of his Cadex guns.Anyone here know of another source for SS 23 ga. nails?Thanks,Joe

Exemplary customer service - Nails for 23 ga. pin nailer - Funny, too.

Mar 12, 2007 23 Replies

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J. Clarke 19 years ago

And so two new religions are borne.

Earth to the lot of you, it's a freaking piece of molding. DO WHATEVER THE HELL WORKS FOR YOU, don't agonize over there being a "right" or "wrong" way to do it. What's the worst that can happen?

I'd much rather the builder of any boat that I was trusting with _my_ life be agonizing over how to hold the planking to the frames than over how to hold a piece of trim in place.

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gludlow 19 years ago

SNIP

Ah, for a boat with planking held to frames.

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gludlow 19 years ago

snip

Thank you, ROY!

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bf 19 years ago

Yeah, it was a rude response, but at the volume he does, do you really expect him to be worried about losing a $68 sale? Your email had a hostile tone about it, and was accusing him of basically being clueless.

I hope you find your nails from another source. Actually, if it was me, I'd try to find one other boat builder and split the cost. $34 for a lifetime's worth of 23 guage nails is a pretty good deal.

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