My copy arrived with three additional address labels on it (crumpled and
hanging loosely). They were for subscribers in a nearby city. I scanned
them and sent the scan and an explanation to the Mag. They wrote back
and said that they had had other similar reports and would assure that
the folks whose labels I had gotten would be re-sent mags.
My guess is that the distributor needs to think about a PM program for
the labeling equipment.
That's a load of crap. I'm sure these people realize that subscribers don't
read the thing once and toss them out. Trying to form a complete library
for reference purposes is a big reason to even have a subscription. You
should argue this point emphatically, IMO. But, that's up to you. Still,
makes you wonder where some companies learned (or not) customer service.
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