Here's a novel idea: pick up the phone, call them, and ask. You don't even
have to get out the phone book -- the number is printed on the receipt.
Doug Miller (alphageek-at-milmac-dot-com)
For a copy of my TrollFilter for NewsProxy/Nfilter,
send email to autoresponder at filterinfo-at-milmac-dot-com
You must use your REAL email address to get a response.
They should - as long as it isn't broken or really damaged. I bought a
Kerosun heater from them, used it for one tank of kero, and realized I
didn't want the stink and hassle of it in my shop/garage. I reboxed it,
along with all the paperwork and parts, and took it back. They gave me my
money back in full, no questions other than "was it working ok?" You
shouldn't have a problem.
I knew a woman like that one time. She would go to the dress shop and
select a dress. After wearing it a coouple times she would return it
saying that it didn't fit well. It was her standard practice with
clothing. She knew that the stores were prepared to swallow this
behavior. Meantime, the store cannot resell the returned item as it is
As an "OLD" retired retailer who now is completely satisfied spending
hours in the shop producing nothing more then sawdust I really have to
voice my opinion on returns...
No on second hand I will not....
My Blood pressure is fine now...why raise it !
They still do, and bless them for it. My wife bought a pair of
expensive shoes in thier Las Vegas store. 4 months later, the heel
broke on them. We went to Nordstrom in Dallas to buy a new pair (NOT
to return the others). She told the clerk the story, how she loved the
old pair and how it was a shame she had to replace them. He gave her
his card and said "Bring them in, we will give you a credit. Our shoes
shouldn't do that. No receipt needed."
They gave her the credit. Amazing customer service.
The "Free Rentals" is why a lot of stores take down your license
number or phone number, so they can see if there is a pattern.
I return allot of stuff to lowes (I also buy allot) and they take it back
for store credit, because I am too lazy to save receipts (which I generally
turn around and spend in that visit).
Since they have such a liberal return policy, I often over-buy in quantity
or buy an item that I think "might" work, because I know that I can return
it, and another trip is an hour round-trip. I return perhaps a 5-10% of what
I buy there.
My returns are generally small stuff... bought too many, fitting did not
work as nicely as I would have liked, occasional breakage, etc: nothing
unethical in my book. But I wonder when doing about one return (perhaps
several items) every month will make me a marked man.
Rant mode on-
Although I have never returned a tool or anything for that matter after
using it for a "one off" I would not hesitate to return anything for lack of
When there really is truth in advertising I will then blame myself and eat
the $$ after throwing the offending piece in the trash.
I have learned to ignore most marketing and advertising because it is such
I don't know how those people sleep at night.
Proposed ad- Although this widget is made with inferior products and
assembled by unknowing uncaring people who only put one screw in each item
all day every day, day after day and cannot wait for the whistle to blow it
should work for a short period of time and then render itself useless. Oh
yea "actual results may vary"
When a product actually works the way it is supposed to and then some, you
see very little advertising for it, because the don't need it.
Of course there are always exceptions to every rule/statement.
Rant mode off-
The funny thing is that I rarely get an argument when I state "Didn't
meet expectations" when returning a tool.
I work for my money and expect manufacturers to give me what I paid
for. On the same level, I have no problems with exchanging the tool
for a different model or brand, or store credit.
email@example.com (Jay) wrote in message
Nordsrom built a store on property that used to house a tire store.
One day a man rolled in some tires, and asked for a refund, because
'he had bought them here'. Nordstrom gave him his money back, and
reaped publicity worth thousands.
Google "Nordsrom tire refund" for more....
There is one heck of a lot of difference between retailing shoes and
retailing woodworking equipment. Nordstrom probably has a markup of between
200-400% and can afford to give away a pair or two to maintain goodwill.
BORG on the other hand, is probably living with a 5-15% margin, and when
they loose an item, there goes the profit on probably a dozen sales.
Gary (the CPA)
They do seem to have an impressive customer service orientation.
I had a software consulting project at the Philadelphia Stock
Exchange - rented an unfurnished apartment and rode the
apartment's shuttle bus to the King of Prussia Mall looking for a
couple of futons and some kitchen basics. I'd never heard of
Nordstrom's before; and was greeted by a concierge at the door
who offered to help me find what I needed.
Turned out that Nordstrom's wasn't the place to buy any of what I
was after; but by the time I left the store I had a list of other
stores in the Philly area (with phone numbers and maps to help me
get there!) who /did/ have what I needed - and as I learned over
time, the best prices on what I was after. It was an awesome
[Before I left Philly, I stopped back and got the store manager's
card and wrote a short letter of appreciation for that guidance -
and about a two weeks later received a very nice letter from the
manager letting me know that the concierge had been given a raise
based on my experience/letter.]
A whole string of similar experiences led me to decide that
Philadelphia was one of my four favorite cities in the World -
not at all what I'd expected when I went there.
But even for Philly, the Nordstrom experience was exceptional.
A relative of mine was a polio victum and has two different size feet.
Norstroms will sell them them matching different size shoes for the price of
one pair. I was a loyal Norstrom's customer before I found this out, but it
has only reminded me that excellent service is always more important than
rock bottom prices!
The quality of their service and merchandise is absolutely first rate. My
wife loves them due to their "personal shopper" concept of service (the same
person will assist you throughout the store for your entire shopping trip,
if desired, helping you find all the items you are looking for and to
coordinate items if you request that)...that took a bit of getting used to
for me, but I found that I like it too and it helps you finish your shopping
much more quickly as well. Too bad there isn't one closer to me...
firstname.lastname@example.org (Ah10201) wrote in message
Well, my policy is, been there, done that but have no reason to
return. I hate those kinds of stores. I spend my money at the local
yard. I actually get to spend it again and again when it's in the
On 28 May 2004 08:48:36 -0700, jim email@example.com (Mike) wrote:
I do as well.
What's interesting about dealing with the smaller guy, is that you can
often exchange a poor performing tool even when a "No Returns or
exchanges" sign is posted. <G>
Rules can bend when they see you in the store on a semi-regular basis.
1. The saw operated exactly as it should?
2. Home Depot gave you a fair deal and did not deceive you?
3. Did you rent the saw?
4. The decision to return it is therefore based solely on your personal
If the answer to all four is Yes, then ebay, here we come. No matter how
liberal the return policy, IMHO your responsibility is to accept the fact
that they sold it in good faith and are not bound to make good simply
bacause you changed your mind.
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