Hi All,
It's quite common to read posts complaining about suppliers when things go wrong, but I think it is just as important to compliment when things go right.
Monday - ordered a bulk lot of a particular item from toolbank.com
Tuesday - items arrived. Wrong ones. Rang them. It turns out their product codes were messed up. I had ordered the right stuff, their website showed the right stuff, but wrong goods were sent. Chap who I spoke to said "this is weird" and that he would ring me back.
*shock horror* he did!!!!I said "replace or refund - not fussed either way". He gave me an RA number and asked me to post the stuff back to them (at their expense).
Today the correct replacements arrived - and I haven't even taken the old ones to the post office yet.
For me, the measure of a company isn't whether they always get it right, it is how they deal with it when it goes wrong. Full marks to toolbank.
Regards Someone