Had a few Christmas returns so took them to the return register at the local
Home Depot (in Cobb County, Georgia). There were a few transactions ahead of
me-- but the problematic one was the Mexicans trying to return an open
half-package of shingles and an open half-bag of Portland cement....los
hombres no hablan ingles...
But anyway, a clerk was not busy at the customer service counter nearby, saw
that things were jammed at the return register-- and signaled me to come to
her counter. I was out of there in two minutes. Nice.
That is strange- all the big-boxes I walk through, even here in the
frozen north, have all the signs in English and Spanish. Including the
ones about what can and cannot be returned.
I just came back from my annual trip to Louisiana, and had occasion to
visit the Lowes and HD down there multiple times. Heard more Spanish
than English, every time...
I know that there are a lot of complaints about Big Orange floating around
the boards. Heck, pretty much the same issues of product quality and
staffing can be attributed to any of the Big Box stores. I figure that it's
the nature of the beast and you deal with it in any way that you see fit.
That said (whew, sorry), we just heard today that the local HD is closing
its doors. It's the only one within an hour or more in any direction so
it's not like they have too many in our neck of the woods (southcentral PA).
OTOH, there are Lowe's scaattered all over. I guess they just outperformed
HD although, I can't imagine there's much difference. This one always
seemed to be busy too. At this particular store the CS dept was far more
helpful than either of the Lowe's. Go figure.
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