Well maybe not everywhere, but certainly at Johnson Hardware, makers
of the well respected pocket door frame and hardware kits.
We got a NOS frame kit off the shelf Monday, and all went well until
we got ready to set the header in place. Turns out it was several
inches too short. Checked the box, right part numbers, etc.
Figured it was a simple mistake at the factory, called customer
service (thanks, Steve!) and eMailed the requested jpg's of the box
labels and measuring set up.
Friday, FedEx showed up with the right header and by noon everything
was in place. No charge.
For you fans of 'Tim the Builder' on YouTube, etc,. he is dead right
about the Johnson products. No need to fear a pocket door, fancy
closet door, whatever. Their stuff is top notch and based on my
experience, service is exemplary.
Disclaimer: my sole connection to the company is as a very pleased