Never a fan of GE appliances but it is what the builder put in the
kitchen of our house. We upgraded the models but stuck with the brand.
For the most part, they are OK but after 22 months, the garbage disposal
Went on line, made an appointment and a repair guy came out five days
later. He found the problem, an internal seal let water into the
electrical portion, dead short. OK, I'll order another and be back next
week. There was a $99 service call even under warranty after one year.
First problem, they brag they have most parts on the truck. He did have
the smaller 1/4 hp but not the 1/3 hp model. Why not carry the better
one and offer to up sell? Of course the model was not readily available
so the appointment was moved another week. Meantime, it was delivered.
The morning of the appointment I get a call and a recorded message that
all calls are recorded and the line goes dead. Half hour later I get an
email "Thank you for rescheduling your appointment" They moved it to
Thursday. I called immediately but did not good. The snippy customer
service person just said "be sure to answer the phone" and hung up.
Today the same guy came out and quickly made the change for $69.
Lesson learned. I can no longer crawl under sinks but my first
inclination was to just dump the POS and put in an InSinkErator or
Kitchen Aid like I've had in the past. Would have cost a few bucks more
but they last for many years.
The only thing GE did was assure I will never buy anything from them
again. The repair guy that came out was good, he has no blame but has
- posted 1 week ago