Good friends of ours live not too far away, but in quite a rural setting and with a house name rather than a number.
They take great pleasure in collecting the refunds from Prime for every delivery that misses the next day delivery promise as their ever-changing drivers never manage to find their house. According to them it is very rare for them to have a month where the refund does not exceed the charge for the service.
It's not paranoia. I can usually buy cheaper elsewhere (e.g. eBay). And I object to their tax policies.
Don't eBay take the buyers side by default, till proved otherwise after dispute?
In comparison:
Bought a mobile from Amazon 13 months ago - warranty, I believe (but never bothered to check) was 12 month.
Fingerprint sensor stopped working a couple of days ago. Am not sure if problem is hardware or software (or both), but since a factory reset is a real pain, I thought I would contact them to let them know, just in case I need to take it further - used their chat.
Him: "have you tried everything you could think of to make it work?" Me: "Yes, apart from factory reset". Him: "Just send it back for a full refund or we'll send you a replacement. Pre-paid postage label is on its way."
Show me one UK-based company that offers that?
I am no fan of them, and find that their prices are becoming less and less competitive, which is why I quite often shop elsewhere nowadays. I do, however, try to shop with them when purchasing expensive items, for exactly the reason above.
On 22:54 2 Dec 2018, JoeJoe snipped-for-privacy@mail.com wrote in news:2-ydne0j6vMk snipped-for-privacy@brightview.co.uk:
You could almost go so far as to order some small value items on Prime at a busy delivery time such as Christmas in the hope some don't arrive on time. :)
I thought argos and most 'companies' did that.
In fact argos won't expect yuo to try everything possible to make it work.
Here's their T&C on returns.
---------------------------------
Can I return it if there?s nothing wrong with it?
Absolutely! We offer a 30 day returns guarantee on most items. (We?re nice like that.) So if you need to bring it back, just bring it back to any Argos store. Or if you got it delivered, we can collect it for free and refund your original delivery charge. If it is a small item you can also return it to a store at a convenient time for you and we can refund you immediately. However it may take 5 ? 7 days for your bank to process the money.
We?ll either refund the cash onto the original payment method or offer you an exchange. Easy.
On 12:31 4 Dec 2018, whisky-dave snipped-for-privacy@gmail.com wrote in news: snipped-for-privacy@googlegroups.com:
I suspect Argos would take a broken phone in for repairs rather than provide a new replacement as Amazon did even though it was out of warranty. And deliver it to your home.
I suspect that Argos will just replace anything under warranty and then send all the returns off to companies that specialise in refurbishment and testing. You can occasionally find items on Ebay that state that they are refurbished Argos or A.N.Other company returns. These are at a much reduced price and come with a 6 or 12 month guarantee.
I can still remember the Men Behaving Badly episodes where they hide inside with the lights turned off so that the pizza delivery guy will think that they got the wrong address as the order is free if they miss the quoted time...
Argos will do the the "refund, no questions asked" if in perfect condition and within 30 days. Amazon did it when the item was over a year old, used, and out of warranty. They even paid for the P&P (and apologised profusely...).
I've known Apple to do that too on a few occasions. In fact Apple did it after 4 years with a MBP and 5 years with a iphone.
It is a very typical behaviour of most companies in the US where the level of service expected is much higher than here in my experience. It is probably not a coincidence that the companies mentioned above are all US (ish anyway - definitely not for tax purposes of course)
A few years ago I was in Florida for a conference with my business partner. We were there for 4-5 nights, pretty decent 4-5 star hotel equivalent - a major chain. We left the rooms very early in the morning and returned late at night.
During check out the person at reception asked us if everything was ok, and my colleague mentioned that for a couple of nights he had problem connecting to their wi-fi. We didn't really need it as the conference had one, and we literally just slept there, but for some reason he mentioned it. The guy immediately started apologising and insisted that we would not pay at all for the whole stay...
One of the few reasons for choosing Amazon over marketplace sellers even allowing for a higher price is that you could choose Click and Collect.
There being no Click and Collect option for Amazon marketplace sellers.
However a large number of items offered on Amazon are now only offered under Prime, where there's no Click and Collect option.
So its off to eBay where click and collect is offered by a least some sellers with listings filtered accordingly.
michael adams
...
How come everyone doesn't get got then?
Specsavers??
What's your equivalent eBay paranoia?
Dunno about eBay's tax policies?
I have used & continue to use both. I've never been "done" on Amazon. I've never 'accidentally' signed up for Prime.
What do you get if you use Google site:Amazon.co.uk with your search term?
(A la B&Q /screwfux shit website search work around).
Daily mirror, Bet Fred, smerk a regal, jobs an average one...
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