Amazon Prime

Like many people, I have previously been tricked into signing up for Prime Delivery without specifically knowing how it happened, fair enough they cancelled it without quibble.

Today I went to buy a few things that had built-up on my wishlist, I went through the basket page, the checkout page, the delivery address page, the delivery options page, the payment method page

Then on the final order review page there was a link "try prime free" as though you have to click it to accept the offer, but it is phrased as "we are giving you a free30-day trial of Prime" and you have to actively click through to refuse it

How do they get away with that?

Reply to
Andy Burns
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Too big to be slapped down by the OFT?

Nick

Reply to
Nick Odell

I don't think it's illegal. If you don't like the practice, vote with your feet and shop elsewhere.

In fairness to Amazon, they will refund your Prime fee without fuss if you complain.

Reply to
GB

I had phantom 7.99 added to my CC statement this month , luckily easily shows up as next to nothing else on the statement. Following a genuine amazon purchase the month before. Got a human/thing reply within 2 hours and so far will take he/her/it at he/her/its word/script to be adhered to.

" Greetings! This is Garima from Amazon Email Support. I've picked up your email today and I'll do my very best to help you with your query.

Thanks for giving us your permission (to cancel so called "my" Prime account).

As per your instructions I've cancelled your  monthly prime membership and requested refund of 7.99 GBP to your payment card. This will go through within the next 5- 7 business days and will appear as a credit on your billing statement. "

Reply to
N_Cook

As I mentioned, the previous time it happened to me they did refund it easily, so I've always kept an eye out since to make sure I don't fall for it again, today is the first time since then that I've noticed it being an opt-out rather than an opt-in.

As it happens I've taken the free month and will try to make use of the free deliveries and the Grand Tour wasn't on last time, so I'll get round to watching some of those ...

Reply to
Andy Burns

OK here is how it happens. When you put stuff in your basket there are two prices, some items are exclusive to prime members and they only have the one, prime price. Thus add these to your basket and you are signing up for prime if you do not opt out. Often if you do opt out some items will be flagged as no stock or prime only. They hope I imagine that in order to get the items, you will take up their offer then forget to cancel the free offer in time. its called Marketing. Its the old carrot and stick again.

At least its up front. I can remember the day when certain companies who exhibited at |hi If shows engaged scantily clad ladies to actually get you in and sign up for their new products.

I don't think Amazon have quite gone this far though I do wonder what the world would make of some more, erm, dodgy fringe benefits to Prime might be! They also want me to sing up to a free three months of Music, but I see its price is double what I refused to sign up to at the start of Alexa. Also a number of skills that we had for free, one which says it can listen to your house for burglars using AI, has now become subscription only. Well never mind I did not really want them to listen to me anyhow.

No they are all the same. Apple Music actually looks a better deal via the I phone as there is more of it. I'm not bothering though, as I want control of my expenditure and am not going to pay a monthly fee for something I may not use for some weeks as I am in a quiet mood. I prefer in this kind of thing to buy physical media, or a download outright to keep and do as I wish with, not rent a service no mater if I use it or not. Its bad enough when you sign up for a sim card for a phone you get little data, but when you have been with them for a year they fall over themselves to offer benefits. Indeed in this they are the opposite of ISPs who treat their customers as cash cows. Brian

Reply to
Brian Gaff

Well unless its changed in the last few days, you are charged 99 p for the trial, ie its not actually free. also when I used it just before Christmas, the link took you to a radio button set none of which was checked, so you do not in fact get signed up unless you select either the trial or to sign up normally. its just a way to get you to move to the bit of the page for Prime offers and sign ups, assuming you did not fall foul of the prime only offers ploy I mentioned before of course, but to be fair you are warned at every turn. I guess because I need to search and listen to the screen, I may well pay more attention. I obviously cannot comment on how visual design might confuse or nudge you.

For example on the upcoming NHS App, if the agree button for organ donation is bigger than the don't agree one what might you do? Brian

Reply to
Brian Gaff

Definitely free in my case.

None of the items in my basket were even eligible for Prime shipping, I have seen many times where on the shipping method page they've offered a paid Prime subscription in order to get free/fast shipping, but it has never defaulted to that.

Today they had already decided to opt me in before I visited the "free prime page" which had a prominent button to confirm yes I wanted it and a small non-obvious link to say I didn't want it.

If I had blindly (sorry!) continued I would definitely have been signed-up to the trial, as it happens I chose to accept their free trial, and set a reminder on the phone to cancel it.

Reply to
Andy Burns

defunct since 2014

tim

Reply to
tim...

Unless things have very recently changed you can go to the 'cancel' page and choose to have the membership canceled automatically when the trial period ends.

Reply to
Mike Clarke

Just to mention that I bought several things from them today and the full-page, non-click-out-of-able Amazon Prime screen popped up not once but three times during the process. I didn't want to risk clicking through in case they have cunningly changed what lies behind since your visit but I found that the browser back button would take me out of it and back to the previous page.

The only downside was that I had to re-enter my items into the search box but the Prime screen didn't re-appear until my next-but-one item.

Nick

Reply to
Nick Odell

7.99 credited to this month's CC statement
Reply to
N_Cook

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