Amazon stealth deliveries

Ordered a USB stick from Amazon yesterday. Anticipated delivery tomorrow (Tue). Tracking page concurs.

Get an email: "your package will be delivered today"

Potter about doing nothing much.

Another email: "your package has been posted through your letterbox"

And sure enough, there it is. Hadn't even heard the flap go.

From stealth ninjas to stealth deliveries...

Reply to
Mike Tomlinson
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To non-deliveries.

I saw the van slow down outside the house (the driver saw me at the window) and stop just beyond it. No movement, so I went out only to find that he had driven off. A later email advised me he had delivered it to 'Claire at door 5'.

There's no 'Claire' (and no parcel) at 'door 5' down from us. Someone (perhaps not 'Claire at door 5'...) has a £1000 laptop in a box with my address on.

The replacement arrived three days later without any dramas.

Reply to
F

The USB HDD that the Amazon fairy delivered the other day wouldn't have gone through the letter box. The box it came in just about came through the damn door.

Reply to
Adrian

Whilst I am definitely no fan of their tax avoidance tactic or the way they treat their employees, this is exactly the reason why I tend to buy from them - customer service at a level that is considered standard in the US, but is still almost unheard of here in the UK (John Lewis is one exception).

Had you bought it from Curry's (or any other UK company for that matter) you would have been lucky to have seen your money (or replacement merchandise) in months...

Reply to
JoeJoe

:-)

Reply to
JoeJoe

En el artículo , Adrian escribió:

Could be worse, you know. I've had hard drives (bare drives) delivered by Ebuyer in a jiffy bag and nothing else. They went straight back, didn't even open the bag.

Reply to
Mike Tomlinson

You're joking, aren't you? Standard delivery times in the UK seem to be something only dreamt about in the US - unless you pay through the nose.

BTW, John Lewis 'free' delivery is a lot slower than many.

Reply to
Dave Plowman (News)

Mike Tomlinson scribbled

I tried 7 Day Shop recently. Never again. I paid extra for some camera batteries, but that didn't include the rest of the order, not that they made that clear. The rest arrived in four separate parcels, delivered in dribs and drabs well over a week. No tracking and no notification of when they'd sent the order, other than the batteries delivery.

Reply to
Jonno

I had one (an SSD) posted through the letterbox yesterday. I saw the van arrive, and went to the door expecting to have to sign for it - but it was poking through the letterbox and the delivery man was walking away.

I ordered it on Wednesday - for free delivery, having had to run the usual gauntlet of avoiding signing up for a free trial of Prime, or opting to pay extra for next day delivery which they try to sneak in while you're not looking. The scheduled delivery date was Thursday 21st. On Friday, I got an email saying that it it had been dispatched, and on Sunday another one saying it was out for delivery.

That's the second item I've bought from Amazon recently which has been delivered way earlier than their initial estimate. Can't help feeling that they quote long delivery times in order to try to con you into paying extra to get it sooner - whereas it comes pretty quickly with free delivery anyway!

Reply to
Roger Mills

You should try being a supplier. They claim virtually every delivery is short, not just odds and ends but they regularly claim 30 out of 36 pieces in a sealed case were not delivered. I have increased all our prices to them by 10% just to cover the admin time it takes providing proof of delivery etc. for 50% of consignments.

I'm still fighting a £500 charge back for late delivery when the delay was down to their loading dock being broken. Yes they do charge suppliers £500 for missing a delivery book in time and date by more than 2 hours!

Mike

Reply to
Muddymike

We have Prime, and quite apart from the video library ("Man in the High Castle" is probably one of the best series of the past few years, and that's not from lack of competition) music library, and free selected deliveries, we also have access to same-day deliveries (up to 10 pm).

So, for *us* Amazon work. Been a customer since 1997, and the few issues (fingers of one hand etc) have been cleared to our satisfaction each time.

Last year, we ordered a DVD. We didn't receive it, so flagged it. A replacement was sent and received the next day. That evening a distant neighbour dropped the original in. The label had been slightly damaged so the house number was illegible - clearly the dlivery driver guessed. Amazon said to keep the spare :)

Reply to
Jethro_uk

En el artículo , Roger Mills escribió:

Yes. Ebuyer do the same thing.

Reply to
Mike Tomlinson

Sorry, should have made it clearer - I was only referring to their (and JL's) customer service.

I totally agree that Amazon's "free" delivery is pants - I am certain that they intentionally delay deliveries to try and tempt you to sign for Prime.

Reply to
JoeJoe

Heard that from other sources as well. Should have written "Whilst I am definitely no fan of their tax avoidance tactic or the way they treat their employees AND SUPPLIERS"

Reply to
JoeJoe

Presumably you're supplying goods which they are going to hold in their warehouse (either as "sold by Amazon" or "fulfilled by Amazon") as opposed to using Amazon as a marketplace.

Out of interest, what sort of things do you supply?

Reply to
pamela

If you have prime then you can elect to have a slow delivery and get a £1 credit. This pays for prime if you read kindle books. Frequently they deliver next day even when you go for a slow delivery.

Reply to
dennis

I don't like those deliveries which arrive in dribs and drabs.

Last week I rang a retailer in the Channel Islands (where 7DayShop is based) to ask if a large order for health supplements which I was placing could be delivered in one package. The answer was no.

This article mentions an ?18 limit to qualify for tax exemption which may be part of the explanation.

Reply to
pamela

If you had been a Prime member then Amazon gives you a month's free extension for missing a delivery date although you have to ask.

Maybe something similar applies in your case.

Reply to
pamela

If they are sensible, I guess they are buying themselves padding and stock control time. Perhaps if they don't need the padding today, they just process it normally.

Wish they'd go back to using DPD for express - Amazon logistics is not as good, though at least you can leave standing "what if I'm not in" instructions which is one up on other methods.

Reply to
Tim Watts

Who remembers posting off the little order coupon from a newspaper or magazine for something and "waiting 28 days" in the 70's?

Reply to
Tim Watts

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