Can anyone recommend a good reliable local double-glazing company in
We've had a few reps from "reputable" national companies (Everest,
Safestyle, Zenith Staybrite) around for quotes, and it's getting rather
tedious sitting through their 3-hour sales sessions with talk of massive
discounts, dialing the manager for even more discount, pressure to sign
on the night, finance deals, etc. etc. when all we want is a straight
quote. It would be good to compare these people with a local firm.
By the way, all the national reps warned us NOT to use small local
companies as they claimed the quality of the windows would be inferior,
they'd probably use cheap recycled PVC, there would be more chance of
dodgy cowboy installations, the company could disappear overnight
leaving any guarantees worthless, etc. Anyone care to comment?
Don't ever use one of the nationals - scum of the earth.
We've used two different small local firms in Devon, and both have been
a pleasure to deal with. Great product, service, and about 1/3 - 1/4 the
cost of the nationals.
Find a nice, small, friendly local company. Pop in, say hello, have a chat.
Recycled PVC isn't used in frames, and don't worry about warranties -
they are all equally worthless.
They don't want you to use small local firms because they want your money,
everything else they say is utter bollocks.
Take a butchers through your thompson local or yellow pages, find a small or
medium sized advertisement for someone who is fensa certified and give them
a call, their overheads are lower and their standards are the same or higher
than any of the national companies, failing that, have a look in your local
newspaper, you'll save money too, provided you use a firm who has a landline
telephone and trading address
Thanks for the comments so far. I just discovered FENSA has a website
that lists all their registered companies, so I'll look for some local
firms there. I'll also ask around for recommendations (although our
next door neighbour had all their windows replaced by a national firm -
and is delighted with them! Oh well).
Virtually all DG Companies are FENSA registered otherwise you will
need to have the local Building Inspectors involved, not necessarily a
bad thing but an additional complication.
Forget FENSA registration as a Quality Assurance scheme, it is in fact
a Government scam. Despite what FENSA may claim they do not qualify
DG window fitters for competency, FENSA is only 'interested' if that
is the right word in ensuring the windows supplied meet Building Regs.
My advice, ask around locally to find who others have used and if they
are satisfied. Under no circumstances, as others have advised, go
near the 'Nationals', they will grossly over charge you for absolutely
no advantage in quality of their product which may very well be
identical in all respects to that being supplied by you local DG
On Sat, 09 Sep 2006 16:01:38 +0100, Mr Scummy wrote:
Of course they would they want you money! Anything goes as far as the
national companies sales tactics are concerned. You have experienced the
high pressure techniques, apparently huge discounts, must contact my
manager, only if you sign tonight, scare stories about small companies
I've had DG installed by a national, Anglian, biggest bunch of cowboys
out there IMHO. Appaulling quality of installation. I was so annoyed I
detailed every fault for each window, most had a half a dozen or more
problems from minor things like missing fixing screw cover caps or
displaced seals to complete lack of any sealant around the frame.
The fitters (subcontractors not employees of Anglian) left broken glass,
bits of frame, empty sealant tubes and other rubbish all over the garden.
They didn't even have their own vacume cleaner for the inside. Bugger all
availabilty of compenstation, bunch of flowers for the Mrs sort of stuff.
Anglian operate a sort of franschise basis, head office don't want to
know about consumer problems and refer you back to the local branch.
I've also had DG installed by a medium sized local company (Window World,
Carlisle). A dream by comparision, all mess cleared up, good fitting,
friendly and communicative staff installers. Willing to do do things in
our prefered order and reaching agreement on how best to solve problems
(the reveals had suffered badly from damp and needed extensive
Bottom line. Find a local company, Window World (or a sister company from
the "World Group") actually make the windows themselves rather than just
being a supplier/fitter. If you can get independant recomendations all
the better but if a small company has been trading for >10 years they
must be doing something right, small time cowboys don't stay in business
long, word gets around. Window World avoid any pressure selling, almost
too much, you need to ask the questions but if you don't know the
questions to ask...
Dave. pam is missing e-mail
Indeed - and that's the problem, trying to judge what bits of these
reps' presentations are true/credible and what bits are total BS.
For example, one rep claimed to have a degree in chemistry while
discussing why the PVC in their window frames was superior to others.
It seemed unlikely, but perhaps selling double glazing pays better than
chemistry and he did sound very authoritative and convincing.
Dad had one knock as his door and open with the idea that all Dad's
windows were obsolete and should be replaced. Dad asked him to put this
in writing, claiming he had to discuss it with the family, then showed
it to the firm that had installed the windows less than five years
before - who were the same firm the salesman was from.
Much fun ensued.
Pay no attention to that man behind the curtain.
Christ. Is there something about the double glazing industry that
brings out the worst in people?
Following my earlier posting, I filled in a brochure request form at an
allegedly reputable independent website (www.windowstoday.co.uk) in the
hope they might provide pointers to some good local firms. I gave my
name, postal address and e-mail address, but left out my phone number
since I'm only after brochures (it was a brochure request form, after
all) and didn't want to risk any salesmen calling. They e-mailed back
with "WROUNG PHONE NUMBER" (sic). I responded politely, explaining that
I was only seeking information and wished to withhold my number for the
moment (although I would probably have given it if they'd asked nicely).
Their full response:
"we have no interest whatsoever in dealing with people like you".
Nice - even the salesmen from the nationals are more polite than this!
Oh well, back to the Yellow Pages...
WEREN'T gullible enough, I assume you mean. :)
I guess they really, really want to get hold of phone numbers (even
though the form states "Please send me a brochure/information pack..." -
not sure why a phone is essential for this!). Idiots. I hope anyone
else considering using the windowstoday website doesn't encounter this
sort of rudeness.
HomeOwnersHub.com is a website for homeowners and building and maintenance pros. It is not affiliated with any of the manufacturers or service providers discussed here.
All logos and trade names are the property of their respective owners.