They don't own the sites. The parent company does, though. So M&S are now renting the sites from the parent company in many cases.[1]
In the cases where they didn't own the building, neither company has made anything from the disposals.
FWIW, true like for like sales and profits are still up, even if you strip out the stores they disposed of.
[1] During the Baugur takeover, one of Baugur's property companies bought all the leases / properties from both companies. When Iceland and Booker de-merged, Bauger held onto the property portfolio and now charges Booker and Iceland rent on them. Any disposals only make money for Baugur, not for Iceland or Booker.
How would you expect the issue of your being out of pocket for fuel and for time to be handled? Would you simply let it go and incur the loss?
Replacement of the product is a given.
If I go to a store to buy a product, I expect it to be as advertised and of good quality. I expect to have to get myself to the store and back. That is a reasonable transaction.
If the product is faulty, then in addition to the above I have to use time (cost) and fuel (cost) to get it replaced. That only takes me to the point of how it should have been in the first place. Quite reasonably, the store, if they have the responsibility should not expect me to incur extra cost to arrive at the point where I would have been had the goods been OK in the first place.
Compensation would imply something over and above this. If the store wishes to do that, then they are acting very smartly, especially if they provide vouchers because I will spend more time there and perhaps buy something else.
Perhaps your former supermarket never thought in these terms?
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