Because it operates outside all of the normal legal consumer protections.
If the customer wishes to trade in that way on the basis of a lower
price, then there is a trade off.
It's the same as shopping in Lidl as opposed to John Lewis.
Customer service has a price. If the customer wants that then they
need to be prepared to pay.
If price is the most important aspect, then the choice is between
investment of time to secure customer service or being prepared to
write off poor service.
It's really very simple.
I'm sure that they are.
The real question is whether one can achieve customer satisfaction in
terms of receiving what one has paid for. That includes *all* of the
cost of returning unsatisfactory goods - time, transport, etc.
This depends on what the customer expects. I have extremely high
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