Re: Result!

A couple of months ago I bought an item via ebay. Not a run of the >mill

Those who use (crim)eBay deserve all the hassle they get!

Reply to
:Jerry:
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Care to explain why?

Reply to
Champ

In communiqué , Champ cast forth these pearls of wisdom

Seconded.

Reply to
Pete Fisher

There is more fraud and stuff that fell off the back of a lorry on eBay than many police officers find on the average 'Gipo' site.

Reply to
:Jerry:

Given an average of about fourteen million listings per day, that's hardly surprising.

Reply to
Fran

What a lovely chap you are.

Reply to
Champ

And you spout more crap than the inflow to our local sewage treatment plant.

Reply to
Man at B&Q

And you spout more crap than the inflow to our local sewage treatment plant.

Stop talking to yourself!

Reply to
:Jerry:

I blame the Jews.

Reply to
ogden

In communiqué , ":Jerry:" cast forth these pearls of wisdom

I must just be lucky then. Your statement was rather sweeping, though heh, this is usenet.

Reply to
Pete Fisher

Because it operates outside all of the normal legal consumer protections.

If the customer wishes to trade in that way on the basis of a lower price, then there is a trade off.

It's the same as shopping in Lidl as opposed to John Lewis.

Customer service has a price. If the customer wants that then they need to be prepared to pay.

If price is the most important aspect, then the choice is between investment of time to secure customer service or being prepared to write off poor service.

It's really very simple.

Reply to
Andy Hall

Since when are Lidl not bound by law?

Ah. You didn't see that recent Customer Service survey, then. JL came top, as I recall - as I'd expect. Lidl beat the other big supermarket chains hollow, iirc.

Reply to
Fran

Would you like to tell us when, precisely, you were lobotomised?

Reply to
The Older Gentleman

Reply to
Fran

When you tell us how your mother gave birth to such a retard, or are you one of the many criminals who flog other people property via (crim)eBay?...

Reply to
:Jerry:

Simple things please simple minds no doubt!

Reply to
:Jerry:

LOL! ROFL! PMSL! ZOMG there goes another rib! You're so /witty/.

Reply to
platypus

I'm sure that they are.

The real question is whether one can achieve customer satisfaction in terms of receiving what one has paid for. That includes *all* of the cost of returning unsatisfactory goods - time, transport, etc.

This depends on what the customer expects. I have extremely high expectations.

Reply to
Andy Hall

And, presumably, proportionately deep disappointments?

Reply to
platypus

No, not at all. Selecting suppliers carefully minimises that and provides recourse on the very rare occasion of transgression.

Reply to
Andy Hall

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