In message , "Dave Plowman (News)" writes
The problem I have with the PO is that there is no easy to reach "buck stops here" contact
When it's minus degrees and someone hasn't received their boiler pcb, they don't want to be told to fill in a form if it hasn't turned up in
30 daysthat's assuming that you get through to someone
With CityLink and APC, I have someone on the end of the phone who will at least get some form of answer
Well as its your responsibility to deliver the part it doesn't matter if the customer can't contact the courier. All he has to do is contact you and let you sort it. I assume he would have no trouble contacting you.
DHL is just a brand of the german post office, Deutsche Post. Crap just like Royal Mail.
Well, it is now
It was the same before DP bought them out
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