OT: UPS delivery

Dec 13, 2021 Last reply: 4 years ago 22 Replies

I had a package being delivered by UPS, and their tracking site said that it was due between 11:00 and 15:00 Tuesday. Today, Monday, I spent some time doing chores, including working in the garden. When I sat down at the PC at about 6 pm, I had a message saying that UPS had delivered my package, and it had been left by the front door. As our front door opens right onto the road, anything left there is a sitting target for any light-fingered passers by. Luckily, it was still out there. Is there any obligation on UPS and others to ensure that their deliveries are actually received by somebody, especially when they get their own delivery date wrong? What happens if the package is not there when I go to retrieve it? Should they not deliver it to a neighbour? If I had known it was coming today, I would have waited for it.


I live in an apartment block. Amazon orders can be left just inside the street door and not brought up to the right floor even when you let them in and say "3rd floor" or whatever. Doesn't happen all the time, just sometimes.

I'm also called on the entryphone and I ask "which number flat is this for" and they say mine. But actually this is just to get in and I find packets outside other flats when I go down to look.

This may not be UPS, could be other couriers. But not Royal Mail. They're totally reliable and the only people I use these days. Hard to find honest people in 2021 - it's unfashionable. And since a lot of politician everywhere are lying bastards we have fewer and fewer role models.

the bastards told me they had tried to deliver twice but they had missed me....they hadn't been anywhere near me.....then on the third day they tossed the parcel on the front steps and ran for it...bastards

serves us all right...I for one would pay a prime premium to go and buy stuff from shops again....,

The problem with RM is most of their tracking is completely useless. You will get a indication that RM has received the package and another when it has actually been delivered.

Recently I had a 48hour package delivered after 8 days (incl. weekends) and not once did any tracking indicate where it was.

yes you can't call that tracking.....

no point having tracking then.......

I blame the cult of the white van lying little bastards on the fiddle....

we have a sign on our door "please ring the bell" Only the postman seems to be able to read. Perhaps I need the sign in various different languages.

Maybe even in Braille! We have a door knocker which can wake the dead when used correctly, but most people just seem to tap on the door with their fingers, which is no damn good if I am at the far end of the house.

I know we are supposed to give jobs to the disabled, but a blind delivery driver might be a step too far.

I find the time windows from UPS are a complete fiction.

As far as the date change goes, I get that occaionally with Hermes and Yodel, too. I think when they're busy, they try to get ahead but don't tell anyone (possibly a decision by the driver, or it was accidentally loaded).

We do too. Ours is 3cm below the knocker and 3cm above the bell.

Makes no difference.

RM delivery yesterday, had email to say that it had been delivered. Outside the front door* a bin bag with 2 packages. Raining, packages rather damp but OK. The bell works, has 2 sounders with 1 in this room.

*'Front' door is on the side of the house and about 25m from the road, so not too bad. Also in a rural village with v. little crime.

I've found that at this time of year often the cheaper selected 2 or 3 working days deliveries always come the next day and some companies that didn't normally have Saturday or Sunday deliveries now do in the run up to Christmas.

Recently I've had a couple of deliveries before 8am and not had the email/text tracking information until a few hours later.

Since Covid, leaving parcels outside is the norm.

We have an enclosed porch which is reasonably safe, plus cameras etc. Alexa announces if someone approaches house or enters porch so we know when parcels / post etc arrives. Plus the camera system stores video.

Some companies Email / text you almost immediately the item is delivered - some as soon as the item is scanned at your door. I?ve known my phone ping as I?ve been walking to the door having been alerted by Alexa.

If you are worried, consider a Smart door bell. Ring or Eufy are both good.

Local social media groups recently have been full of delivery photos proving deliveries - unfortunately the intended recipient cannot identify the property where the package has been left (on the doorstep)

At least that gives them proof that it wasn't delivered to them, making claiming easier.

I don't understand why the pictures are of the parcel on the ground. It would make more sense (sorry!) if the picture showed the parcel and the door.

Here in rural Somerset most of the estimates are reasonably accurate. I've had some Amazon "by 10pm" where I've watched it getting closer as it gets dark and gone out to the unlit road and waved the (very slow as he tries to read house names) van down.

They all (with the possible exception of Fedex) seem to be delivering

7 days a week now (nothing to do with Christmas and everything to do with volume of deliveries).

Hermes use local couriers for the final mile. I get the impression round here that it's a small team but they only have one machine between them so the item can be delivered but the ping to tell me it's delivered can be over an hour later when the deliverer meets the machine!

Almost all of them now know that we have a track round the back of the house, with turning space, and that the "front" door is on the side of the house.

My real bugbear is how many of them just dump and run. Yodel don't and Royal Mail/Parcelforce don't but the others are very variable.

Round here they generally want a picture of a person (i.e. me, usually) with the parcel.

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