Ordered some sanding belts from Klingspor. According to UPS they were
delivered today. I don't know where to because it wasn't _here_. So called
the 800 number. It's now computerized and no way to report a failed
delivery. So tried the Web site, for which I had to sign up, log in, and
give them an email address, after which they tell me that I can't report a
Hey, OSAMA. UPS!!!!
Not surprising. I once had a FedEx package that they insisted was delivered
(to what was in actuality a non-existent address), and that I never laid
eyes on, and FedEx swore it was signed for by an individual named F.
All sworn and attested to, with a straight face ... go figure.
If UPS won't let you talk to any of their "customer service" people then, based
on my experience, they're doing you a favor. The couple that I've ever dealt
with brought a whole new meaning to the word "incompetent."
Best thing to do, IME, is to call the vendor, tell them what happened, and let
them deal with UPS. In the couple cases that it's happened to me, (one was
Rockler, I forget the other) they've just re-shipped the order and presumably
battled it out with UPS later.
To reply by e-mail, use jcarlson631 at yahoo dot com
Another thing you may want to try (lol, you may have already tried it)
is to yell profanity into the phone. I'm not making this up. Some
call center computers now have voice recognition software designed to
listen for key words like this, then send you to a human.
I confess that I once wrote call center software. Please forgive me.
I recently needed to speak to a UPS customer service rep about an
out-of-the-ordinary problem that didn't match any of the system's canned
prompts. Here's how the conversation went:
[Voice-recognition system -- pleasant but slightly condescending female voice]
Thank you for calling UPS. What would you like to do? You can say 'track a
package', 'send a package' --
[I interrupt] Speak to a human being.
[VRS, puzzled tone] I'm sorry, I didn't quite get that. You can say 'track a
[I interrupt again] Talk to a human.
[VRS] I'm sorry, I didn't quite get that. You can say 'track a package' --
[me, louder, irritated] Talk to a human!
[VRS] I'm sorry, I didn't quite get that. You can say --
[me, exasperated] F**K YOU!!
[VRS] One moment, and I'll connect you to an agent.
[helpless laughter barely contained before the real-live human being came on
Doug Miller (alphageek at milmac dot com)
That does get a human, who can't do anything about it.
Called Klingspor, they're getting a new order out today.
Friggin UPS--for the longest time they weren't able to figure out how to
ring a doorbell--I finally put a huge sign pointing at the button and a bit
laser-printed note on the door inside the glass--"UPS, please RING THE DAMN
BELL like the Fedex guy and the pizza guy and the kid who mows the lawn and
legions of trick-or-treaters figured out how to do on their own".
Don't you wonder why they even answer the phone at all.
I was dealing with a ditz with the Discover credit card company last night.
I had applied received, and decided to cancel the card after I found that
its cash back program only offered about half of what I am currently
getting. The guy could not believe that I wanted to cancel their
"Platinum" card. He was not going to let me cancel.
Finally I told him to listen, I held the phone next to the paper shredder
and dropped the card in. I then asked him if he was on the same page as I.
The guy really started throwing in all kinds of perks and offers like you
mentioned when I told him that we usually put 25 to 35K a year on the card.
Since we pay the card off every month none of what he had to offer
interested me. We average 3 to 4% money back from the cards that we use.
I order a lot of stuff from the US. I always ask for USPS. Some
distributors don't like to ship USPS, becuase "there is no tracking".
Well, guess what? There is virtually no tracking with UPS either.
Purolator is a bit better, DHL works for me, if somebody pre-pays the
shipping. CanPar is cool as long as one ships within Kanuckistan.
*buffing my fingernails on my lapel*..well...of course LEE VALLEY
happens to be a 'local' shipment.
Delivery confirmation is a half a buck. It gives you a tracking
number and provides a measure of accountability along with a sticker
on the parcel that shows that someone is paying attention.
Michael and MJ Houghton | Herveus d'Ormonde and Megan O'Donnelly
email@example.com | White Wolf and the Phoenix narrowwares
Last Christmas UPS said they delivered something to my front door (ended up
being my neighbor's door) but couldn't/wouldn't deal with it. Called Amazon
and they overnighted another package after explaining that UPS didn't
deliver to me and it was a present. Amazon really came through, UPS on the
other hand consistently can't read address numbers or deliver to the correct
Call the original vendor.
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