Ordered some sanding belts from Klingspor. According to UPS they were delivered today. I don't know where to because it wasn't _here_. So called the 800 number. It's now computerized and no way to report a failed delivery. So tried the Web site, for which I had to sign up, log in, and give them an email address, after which they tell me that I can't report a lost package.
Hey, OSAMA. UPS!!!!
Not surprising. I once had a FedEx package that they insisted was delivered (to what was in actuality a non-existent address), and that I never laid eyes on, and FedEx swore it was signed for by an individual named F. Rontporch.
All sworn and attested to, with a straight face ... go figure.
My heroes. Good luck with your package. You're gonna need it.
If UPS won't let you talk to any of their "customer service" people then, based on my experience, they're doing you a favor. The couple that I've ever dealt with brought a whole new meaning to the word "incompetent."
Best thing to do, IME, is to call the vendor, tell them what happened, and let them deal with UPS. In the couple cases that it's happened to me, (one was Rockler, I forget the other) they've just re-shipped the order and presumably battled it out with UPS later.
To reply by e-mail, use jcarlson631 at yahoo dot com
John
With any automated phone system, if there isn't an option you like, just do nothing and hang on the line. Odds are good you'll be switched to a human being.
I order a lot of stuff from the US. I always ask for USPS. Some distributors don't like to ship USPS, becuase "there is no tracking". Well, guess what? There is virtually no tracking with UPS either. Purolator is a bit better, DHL works for me, if somebody pre-pays the shipping. CanPar is cool as long as one ships within Kanuckistan.
*buffing my fingernails on my lapel*..well...of course LEE VALLEY happens to be a 'local' shipment.
Call the shipper, he cares about the shipment as much as you do and probably has more pull.
That used to be true. Now they just ask if you need the menu read again. If you ignore that, they hang up. Punching zero used to work also, but no more.
Aw heck try this
Last Christmas UPS said they delivered something to my front door (ended up being my neighbor's door) but couldn't/wouldn't deal with it. Called Amazon and they overnighted another package after explaining that UPS didn't deliver to me and it was a present. Amazon really came through, UPS on the other hand consistently can't read address numbers or deliver to the correct house.
Call the original vendor.
And if that doesn't work, try the GetHuman database
I feel your pain.. I despise those phone trees. Thanks to those that posted the "get human" database.
I got a bill from a hospital that wasn't itemized or anything.. No indication of what family member it was (just had my name, and I know it wasn't me)..I tried to call to inquire.. After going about 10 deep in prompts with no way to find a human, I just hung up. After it got sent to a collection agency, I called the agency and told them I'd pay for it as soon as I got an itemized bill telling me what it's for. They told me to call the hospital. I said "If you don't have a copy of the bill to send me, then YOU call the hospital".. Never heard from either of them since. I still don't know if it was a legit bill or not, but I'm not going to send anyone money without an explanation.
That does get a human, who can't do anything about it.
Called Klingspor, they're getting a new order out today.
Friggin UPS--for the longest time they weren't able to figure out how to ring a doorbell--I finally put a huge sign pointing at the button and a bit laser-printed note on the door inside the glass--"UPS, please RING THE DAMN BELL like the Fedex guy and the pizza guy and the kid who mows the lawn and legions of trick-or-treaters figured out how to do on their own".
You mean you didn't have the DRG for the code number? Golly, I thought all we consumers were supposed to have one. Which is why they change them all the time.
What I like is the itemized portion of the invoice is printed, not with the date the service was allegedly rendered, which might allow me to cross-check, but with the date it was billed. With so much opportunity for fraud, is it any wonder there's so much out there?
Delivery confirmation is a half a buck. It gives you a tracking number and provides a measure of accountability along with a sticker on the parcel that shows that someone is paying attention.
yours, Michael
Gee, I wonder why the guy doesn't give a sh*t about your packages.
And that UPS truck is louder then my doorbell anyway, but not as loud as the big ass driveway crushing FedEx truck.
-Leuf
Another thing you may want to try (lol, you may have already tried it) is to yell profanity into the phone. I'm not making this up. Some call center computers now have voice recognition software designed to listen for key words like this, then send you to a human.
I confess that I once wrote call center software. Please forgive me.
brian
ROTFL!
I recently needed to speak to a UPS customer service rep about an out-of-the-ordinary problem that didn't match any of the system's canned prompts. Here's how the conversation went:
[Voice-recognition system -- pleasant but slightly condescending female voice] Thank you for calling UPS. What would you like to do? You can say 'track a package', 'send a package' -- [I interrupt] Speak to a human being. [VRS, puzzled tone] I'm sorry, I didn't quite get that. You can say 'track a package' -- [I interrupt again] Talk to a human. [VRS] I'm sorry, I didn't quite get that. You can say 'track a package' -- [me, louder, irritated] Talk to a human! [VRS] I'm sorry, I didn't quite get that. You can say -- [me, exasperated] F**K YOU!! [VRS] One moment, and I'll connect you to an agent. [helpless laughter barely contained before the real-live human being came on the line]
Don't you wonder why they even answer the phone at all. I was dealing with a ditz with the Discover credit card company last night. I had applied received, and decided to cancel the card after I found that its cash back program only offered about half of what I am currently getting. The guy could not believe that I wanted to cancel their "Platinum" card. He was not going to let me cancel. Finally I told him to listen, I held the phone next to the paper shredder and dropped the card in. I then asked him if he was on the same page as I. ;~)
That usually a pretty good ploy with Discover ... they generally immediately try lower said interest rate on balance transfers and kick up your limit a few thou when threatened thusly.
HomeOwnersHub website is not affiliated with any of the manufacturers or service providers discussed here. All logos and trade names are the property of their respective owners.