OT: Trying to cancel a policy

Their reviews on TP are surprisingly good.

A counter-review has just been sent.

:)

Not necessarily the case in the service industry. I could name the person who kept my mobile phone charger that I left at Premier Inn, packaged it with my name on it and greeted me a week later when I went to collect it.

Yes, but if you called the Premier Inn customer helpline and were greeted with 'Hi, I'm Debbie, how can I help you' would you remember to write a review mentioning Debbie 4056 in it? What about Rajesh (Mumbai) or Alexa (robot)? People only write such reviews because the company solicited them.

That's different from a physical business where you interacted with members of staff and might have genuine feedback to give. But if you were doing it genuinely then every review wouldn't have the staff member's ID number in it.

Theo

Pacifica has responded, with an apology. It also says that my debit for the mis-taken premium has been refunded. When I see it in my bank account, I may edit my Trustpilot review.

It's always worth complaining.

Good idea, every business makes the occasional mistake, what you need to know in choosing a business is how quickly and well they fix it.