DIYTools.co.uk and Customer Consideration .

[Stuart]

I really wish some companies would consider how what they are doing would impact on customers who provide them with their income .On Thursday evening I ordered some items from

and got an e-mail confirming this and there was a link included to track the order .

Firstly this link did not work and when I logged in to the website it told me that there was no account held and when I put my e-mail addresss in to get my password e-mailed to me ( in case I had used the wrong one although I was certain I had not) it again told me that there was no trace of that e-mail addresss on their site .

Today I phoned them on an 0870 number (GRRR!!!) and they called me back to say that my registration was on the NEW site and it was under some maintenance so logins were not operating at present and neither were the order trackings .

I suggested that perhaps a few lines of text or a seperate page saying this would have been helpful but the first reaction I got was that she didn't know what I meant so I explained further .

Am I being unreasonable in my expectations ????

Stuart

[dom]

When I had website problems here

dropped them an email and the owner phoned me straight back to sort out any problems.

My attitude is if they can't be helpful prior to or during the sale - it will be 10 times worse should you need warranty based support.

[Gel]

0151 709 8006

is their non 0870 Number.

Concur with earlier poster too. At least toolstation.com have a free phone number.

Stuart wrote:

[Gel]

0151 709 8006

is their non 0870 Number.

Concur with earlier poster too. At least toolstation.com have a free phone number.

Stuart wrote:

[Broadback]

Walk with your feet, tell them you are doing so and why. The problem is that does not work with large companies, as it never gets past a lowly employee, who just wants the day to end.

[dom]

Writing a personal letter to the Chairman/CEO/MD can be suprisingly effective. Even if he/she just glances at it and scrawls "Action this" across it, it's then rocket propelled.