Asking about the 12 month warranty in the way he has is slightly odd but I don't see what is wrong with the email. If I'm buying goods at a good price from an unknown online retailer, I will often email them asking if its in stock or does it come with a UK warranty (if its AV gear). I'm interested in what the reply says but I'm more interested that I actually get a response. If I don't get response prior to a sale I'd put my mortgage on getting absolutely no response once I had bought the goods so would rather shop elsewhere.