BLOODY ScrewFix

Feb 21, 2006 11 Replies

On Sunday morning I ordered a radiator and a couple of valves on-line from ScrewFix. I got confirmation of the order straight away and another e-mail to say it was dispatched at 1545 on Sunday afternoon. I warned the Misses that it would probably arrive on Tuesday, today, but lo and behold it was on my door step 24 hours after placing the order on-line. I live just north of Aberdeen.



Just brilliant service I rekon.



Chris.



Not quite as good as when I ordered 3 TRVs from here via Ebay last week

formatting link
No connection by the way.

Bought at 4:00PM. Postman knocked on the door at 7:15AM following day. I was almost speechless.

Andy

I won a frost stat on ebay and went to pay. Unfortunately the paypal site was down so I decided I'd leave it until the next day.

The frost stat arrived the following day before I'd even got round to paying for it!

sponix

Better than the two weeks at at least a dozen phone calls it took to get them to deliver my plastic pipe then.

Not Parcelfarce again was it?

NT

Parcelforce were the ones who did eventually deliver. They also sent it out through Lynx and and I think CitiLink and it was never seen again.

It is a shame that online retailers often get tarred with the same brush as the couriers who are often the real route of the problem.

That's understandable, however from the customers point of view, I don't care about the distinction between the company and the couriers, I've placed my order with Screwfix and I expect *them* to get the item to my door on time. I have no interest in how they achieve this or whos fault it is when things go wrong.

I'm sure you can think of something else you need before you start.

Dear Chris,

North of Aberdeen (brrrr) one imagines they sell a lot of radiators and other heating equipment. One wonders how long it would take way down south here on the Dorset coast? ;-)

Well done Screwfix!

Keith

Keith, it has been the mildest winter I've experienced in the last 25 years and coming from Brighton, Sussex, there is a fair latitude difference.

As ScrewFix are in Yeovil, I'd of thought you would have collected it yourself by hand.. LOL.

Chris.

Deliveries are from various warehouses, notably Stoke on Trent. Couldn't you tell from the speech impediment? Oh, sorry, that's Birmingham. :-)

Join the Discussion

Have something to add? Share your thoughts — no account required.

Didn't find your answer?

Ask the community — no account required